PhorestGo 2.0
PhorestGo 2.0 is a powerful app for spa or salon owners and staff
Total ratings
3.79
(Rating count:
277)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- New features like scheduling options (4, 6, 8 weeks) and client preference visibility
- Improved readability of client notes
- Visual appeal of the new version
Cons
- App is slow and often unresponsive
- Frequent glitches and crashes
- Users locked out of the app or prompted to update repeatedly
- Difficulty in online booking and payment processing
- Lack of effective customer support
Most mentioned
- Slowness and performance issues
- Glitches and bugs
- Frustration with updates causing access problems
- Preference for the old app's functionality
- Limited communication about significant changes
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User reviews
Recent rating average:
1.90
All time rating average:
3.79
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-09-17 |  | | I write this as a customer: thanks to you guys, booking a simple haircut feels like I'm buying a house. Multiple forms, emails, SMSs, signatures... Horrible product. |
| 2024-09-02 |  | | Not a great system. Numerous times we have asked for the option for clients to pay with their voucher online and received no responses, so clients then have to phone us. Seems to glitch a lot too and system updates end up resetting settings so we have to go back and do them all again. |
| 2024-08-18 |  | | The app itself works well but there are few issues I'd work on, for example, it doesn't show the reviews up on my device but it does on my brother's device. |
| 2024-06-26 |  | | Year 3 with Phorest. Updates are frustrating. Newest update does not have the Insights tab, which we used for our daily team huddle. Updates that have significant changes should be communicated clearly. It's not a free service, I'd like to know what I'm paying for. |
| 2024-06-24 |  | | Very glitchy. Update is not working. Chat features could be more user friendly. Keyboard blocks your msg. |
| 2024-06-24 |  | | Update has locked me out, keeps asking me to update and when I click open it asks me to update again! Really damaging to the business as people are trying to book and I have no access |
| 2024-06-24 |  | | my clients( not all) have difficulty with booking online. does not accept cards for some reason. Wasn't that before. |
| 2024-06-24 |  | | New app is absolutely terrible drives me mad. Its so slow and constantly incorrect. Takes 3-4 goes sometimes to get things right, the old app was perfect fast & efficient. This is the complete opposite! |
| 2024-06-24 |  | | Slow app it takes while to check who's the next client to serve. I don't like the new logo color and it shouldn't be exposed to clients!! Headache on updates disappointed |
| 2024-06-24 |  | | App stalls and crashes constantly. Makes it 10x harder to set appointments. Harder to see notes for each appointments and compare. Literally adds more steps to everything the old app did. This 2.0 is awful. I don't know how anyone thought this would be a good idea during testing. It now is telling me it needs and update, updated it, and it keeps saying it needs and update. It's really helpful to put all your client info and appointments on an app that doesn't open.... |
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