Peter Pan Bus Lines
Better. Quicker. Safer.
Total ratings
3.15
(Rating count:
196)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good start for the app
- Easier to log in and purchase tickets
- Smoother than the previous app
Cons
- Can't log in or keeps signing out
- Ticket purchasing and retrieval issues
- Poor customer service
- App is slow and unresponsive
Most mentioned
- Login issues
- Ticket purchasing problems
- App performance issues
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User reviews
Recent rating average:
2.00
All time rating average:
3.15
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-14 |  | | My Trips is now working, but Google Wallet integration stopped working again unfortunately. |
| 2024-10-06 |  | | The texts are very small. A dark mode would be great. |
| 2024-02-29 |  | | Able to sign in on a browser, but not on the app - it tells me I the login info is incorrect. It is correct. What's the point of the app if I can't log in... |
| 2024-02-16 |  | | The new app is a bs. It would not retrieve my trip. And when we tried to purchase the multipass, it went unsuccessful but charged our card 3 times. Next, it would not let us use it for a specific date and time. No call slcenter people answers or fixes the problem. I see the company is going downhill fast. |
| 2024-02-08 |  | | Sucks after the update. You can purchase tickets but it won't show them in the app. It's as if you never purchased tickets. The only confirmation of your tickets is the email sent to you. Also because your tickets don't pop up in the app, you can't reschedule them if you have to. I needed to reschedule my ticket this past weekend and I ended up having to buy a whole new ticket. |
| 2023-06-14 |  | | It is super frustrating that the app signs me out - seemingly - every time I close it. Otherwise, it works well enough. |
| 2023-04-20 |  | | This app needs to be updated badly. It doesn't save my trip information, so I have to put the ticket confirmation in every time I open the app. It also won't allow me to add a card to my account. |
| 2022-03-31 |  | | Doesn't allow me to exchange my ticket. Keeps going to an all white screen and nothin. Worse customer service ever. A company as large as this you would expect way better. Lousy service and a cheap lousy app |
| 2022-03-28 |  | | No support for international numbers, very tricky to get it booked without knowing what rules you need to follow to validate an US address/phone number etc. To load a ticket on the app you need to input the code every time |
| 2021-12-04 |  | | Got this just to exchange one ticket for another a week later. Even as a guest, I was able to get it done quickly, so that was nice. A word of warning, if your initial payment appears to fail, double check your email. I did this and found that the purchase had actually gone through the first time. Anyway, no idea why it couldnt just be done online, though the app was definitely ok for this purpose. |
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