Penske Truck Rental
Simplify your move and stay connected during your personal truck rental
Total ratings
4.04
(Rating count:
164)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Excellent customer service
- Easy to use app for reservations
- Punctuality and reliability in service
- Helpful staff in difficult situations
Cons
- App issues causing reservation errors
- Availability of trucks not as promised
- Inconvenient pickup locations
- Lack of online options for extending rental
Most mentioned
- Customer service
- Reservation issues
- Truck availability
- Pickup problems
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User reviews
Recent rating average:
4.20
All time rating average:
4.04
Upgrade to see all 22 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-06 |  | | Great people to work with. |
| 2024-10-26 |  | | Very easy to use! |
| 2024-09-23 |  | | Straightforward gives you all the information you need to know ro select, find, and get uour truck. |
| 2024-08-16 |  | | Hello, I had made a reservation with them and my cab ride was running a lil late. I image to get there at 12:37 and only 30 mins late i tried to call. No one answer the phone. So then I took a cab back home because I assume it was lunch. The clock on the door said 1:30. So I called my cab early just to make sure I would be there . So my cab came early so I wasn't going to be late. Then we pulled up no one was there. Then I seen someone who doesn't work there. I never got a truck. Terrible 😞 |
| 2024-05-11 |  | | "I was stranded and out of luck when I ran out of gas in Buckeye, 30 miles from Phoenix. But I called Penske and provided my rental information, and they came to my rescue within 90 minutes! The customer service was exceptional, thanks to Robin and Greg (extension 70839). They went above and beyond to help me, and I'm truly grateful. Thank you, Penske!" |
| 2024-03-05 |  | | I can't even explain the move I had. The things that went wrong.. It was terrible. Let's just say Penske didn't make it worse... When I just they keys... They just went with the flow... Well most of the guys did. They didn't charge me extra or anything.. |
| 2024-03-01 |  | | It was my first time renting a moving van of any kind. We had the best experience. Penske was so punctual, patient, and very reasonably priced. We love PENSKE! |
| 2024-02-21 |  | | "Oops something went wrong" I tried to rent and got a "store closes soon" error. The store was open 7 more hours. I called and reserved. Now the app gives me an oops at every turn. |
| 2024-02-19 |  | | Above and beyond. Tracy at Gaylord, MI, helped me find a way to keep the truck a few more days. My brother was following me with my car when a white out snow storm hit us. He lost control and went off the road, breaking the windshield. Safelight couldn't do the repairs after finding a small rust spot. We then had the car towed to Gaylord Colision, but we were without a vehicle and would have been stranded without a car because I paid cash for the repairs. "Thank you, Tracy!" Great people! |
| 2024-01-25 |  | | Michael at Corporate HQ was great. He made sure I had everything I needed and requested. Fast, reliable and the best rates I have ever seen. Mike hooked your girl up and help me have peace of mind. It's Penske for all my moving needs |
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