UNO Pizzeria and Grill
We've added some great new features and a brand new look we know you'll love.
Total ratings
4.03
(Rating count:
400)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to order and user-friendly interface
- Remembers previous orders and favorites
- Outstanding graphics depicting menu items
- Rewards program is appreciated by users
- Great food quality, especially the pizza
Cons
- Frequent payment processing issues and errors
- Inconsistent app functionality and bugs
- Difficulty with the loyalty program and points tracking
- Lack of customer service and support responsiveness
- App requires intrusive permissions for location access
Most mentioned
- Payment issues
- Inconsistent app performance and bugs
- Problems with loyalty rewards and points
- User interface and ease of ordering
- Quality of food
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User reviews
Recent rating average:
2.80
All time rating average:
4.03
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-05 |  | | Easy to order; user-friendly app; remembers previous order so simple to reorder favorites; has outstanding graphics depicting menu items; reminders of loyalty rewards; displays if uno extras are available. |
| 2024-09-14 |  | | Awesome App. Really easy to use. Rewards are great. |
| 2024-06-23 |  | | Not the best. When putting in my payment info it kept deleting my info. Had to put in multiple times. Unable to change location after putting things in the cart. Had to start over. After the review screen it refers to the location bu store number not address so you can't confirm it is the same address you are driving to on Google maps. Store number is not important to the customer. I want to know the address. |
| 2024-06-02 |  | | Zero customer service. App keeps giving "street address and postal code do not match" error on any card I try, despite never asking for either at any point using the app. Tried sending a message through UNO's contact us online, as that is the only method of support they provide. Two weeks later, the error persists and havent got a word back. Money is better spent at restaurants with existent communication ability. |
| 2024-04-13 |  | | Sitting in the Uno parking lot right now. Went to check the app. Says I don't have an account. I don't remember. Tried signing up. Annoying process. Makes me pick a favorite location, sorted by location number. How do I find the location I actually go to in this mess of a stupid list? Picked one at random. Then I try to opt out of spam email. That makes it impossible to complete sign up. Either "opt in" or pound sand. I choose the latter. I'm leaving and spending my money at a better restaurant. |
| 2024-01-01 |  | | Says my card information isn't correct and can't complete checkout. I have deleted and added cards 3 times, all without success. Also, you cannot scan cards either. The camera pulls up and you can see your card, but it will not scan or save. Also, the menu is not updated, at least for the restaurant closest to me. Dessert items are different. I had to call my order in since the card would not save and the woman said the dessert item I wanted was discontinued. This app sucks. |
| 2023-12-12 |  | | NO Rewards Points Issued. Awesome Awesome Deep Dish!! Even though I did not get my rewards points, like 800 I think, even though I was told they were credited to my account. they went to somebody else's account, because obviously I have no points! the pizza is awesome the Primavera pizza, oh my God! damn it's awesome and so is the Uno! of course no mushrooms! Ooh, I've always loved Uno Chicago Pizza! We need more Indy locations again! miss the N Keystone/Rural Spot😋 Yummy! 🎅🎄 |
| 2023-10-30 |  | | Finally got it functioning well enough but I don't see a special request field to add requests such as "well done" or add a tip. While it's possible to tip cash at pickup I don't always have the correct amount. And having to follow up with a phone call with special instructions defeats the app efficiency. Otherwise, well done. Pun intended. |
| 2023-10-13 |  | | Constantly nags to turn on location for geofencing every time I open the app. Guess what -- no restaurant app needs to know my location, ever, as I'm never going to order delivery. There's no way to disable the nagging. Also cannot order a pizza to bake at home, even though my server in store told me that was possible. I live too far away for a fully cooked carry out to be any good. |
| 2023-10-10 |  | | This app has never worked. It is slow and buggy. And it won't let me place an order because my address doesn't match my card however the app does not have anywhere for you to input an address. This is ridiculous. |
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