Pathao
Your everyday smart app. One app, all services at your fingertips.
Total ratings
2.33
(Rating count:
105,060)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use app interface for tracking orders
- Availability of digital payment options
- More drivers available compared to competitors like Uber
Cons
- Poor customer service and support
- Inaccurate location tracking and map issues
- Drivers demanding higher fares than quoted
Most mentioned
- Issues with driver accountability and behavior
- Problems with account suspension and payment disputes
- Frequent promotional notifications and inability to opt out
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User reviews
Recent rating average:
1.30
All time rating average:
2.33
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-24 |  | | I am a Platinum user of Pathao and they suspended my account on accusation that 'I have not paid for a food delivery' How have the transaction gone through if I didn't pay? And why did the delivery man leave without covering the full payment right? Now I cannot show any proof cause they disabled my account and I paid In cash. Now they are accusing me to pay double the charge of that order to reactivate my account. Honestly, PRETTY DAMN SHAME. Asking for more money for a crime I did not commit. |
| 2024-11-22 |  | | This app has like the worst location ever. It shows the location wrong all the time. Fix the issue. Or better yet use Google maps like indrive does. I never have that problem with them. |
| 2024-11-20 |  | | It was my favourite app but now it's just a dissapointing app. It is forcing me to pay online whereas I am forever comfortable paying with cash. Why would you force someone to pay online? Why are you forcing your customers to hate you? Whoever is comfortable with cash will pay in cash and whoever wants to pay digitally will pay digitally. You can't force people like this. Truly disgusting. |
| 2024-11-16 |  | | Had the worst experience today. I send a pick-up request for a parcel courier. They have called in & told will arrive within 30 minutes but didn't come. After waiting for 1.5 hrs after their call, I called to the helpline & cancelled my pick-up request for parcel. Seriously you guys should learn that time is valuable for some of us. I will never use pathao again & also discourse everyone I know about using this app. Shame on you! |
| 2024-11-15 |  | | I recently travelled using Pathao's car service and was charged an additional amount for my luggage. I was surprised by this charge as I was not informed about any such policy beforehand. I believe it would be helpful if Pathao clarifies its rules regarding luggage fees to avoid confusion for passengers in the future. |
| 2024-11-14 |  | | At first I used to love Pathao more then Uber because of there were more drivers available and bKash payment (which Uber drivers don't take). But now, Pathao is unusable for me. Because Pathao added drivers can bid for rides when we put a request, they ask for almost every time extra from Original fare. For example, original Fare was 180 TK. Riders asking fare is 400 TK. What kind of nonsense is this. |
| 2024-11-12 |  | | Too much promotional notification very frequently and there is no option to turn that off without disabling all notification. Meanwhile, all the other services I used till now has option to opt out of promotional notifications. Because of their such evil business practice, I haven't used Pathao from a very long time and I use Uber instead. |
| 2024-11-06 |  | | Pathao has disappointed me several times now. Drivers accept and start trips without picking up passengers, and there's no way to cancel when this happens. The lack of a support team to address these issues makes for a terrible experience. I won’t be using Pathao again unless this improves. Zero stars. |
| 2024-11-06 |  | | Their captains/driver's don't receive ride requests when the ride cost is between BDT 80-150; But they go to the passenger's location and ask for casual rental rides demanding BDT 200-250 for the same destination. This has happened to me twice. If the captain's aren't available for the rides then why even they are onboarded on the app? Cause we, the customers are using for the seamless service, so this is somewhat problemsome. |
| 2024-11-02 |  | | Why it's mandatory to give notification permission? When I open the app, the first thing it requires is to allow notification, otherwise I can't proceed. I gave permission but then started getting notification that has nothing to do with my interests. Kind of annoying and that's why I am using Uber most of the times. |
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