Philippine Airlines
Create exciting travel memories this year with the new Philippine Airlines app.
Total ratings
2.16
(Rating count:
2,232)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Unable to register due to invalid password errors
- App crashes and has frequent bugs
- Difficulty in processing payments
- Poor user interface and usability
- Inconsistent account access and functionality
Most mentioned
- Invalid password issue during registration
- App crashes and logs users out frequently
- Payment processing failures
- Frustrations regarding account management and editing information
Upgrade to see all 32 reviews
User reviews
Recent rating average:
1.10
All time rating average:
2.16
Upgrade to see all 32 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-16 |  | | Can't even register. It kept saying "Please enter a valid password" without giving advice on which characters are valid to use. Annoying, 0 out of 5. |
| 2024-12-13 |  | | My complaints: 1. The app forces you to pick an airport instead of a city. So if you wanna just fly to Tokyo you have to pick one first between Haneda and Narita before seeing the prices. I just wanna see the lowest possible price! Nevermind the airport. Buti pa sa mga ibang travel booking apps. 2. No option to change currency. Buti pa sa Agoda, Traveloka, etc. They show prices in your local currency. Tinagurian pa man ding "Phillipine" Airlines. |
| 2024-12-12 |  | | Will not allow me to put a password in so that renders the app useless. I have tried once again and still cannot put a password in. Terrible app! Sort it out. Installed deleted installed deleted.....gave up. |
| 2024-12-09 |  | | What a waste of time. I couldn't even finish my registration. It says password invalid. No matter what you type, it will always say invalid. PLEASE FIX ASAP |
| 2024-12-04 |  | | Cannot register, any password I create is INVALID. I create unique Alphanumeric with special characters passwords and none of them worked. Frustrating. |
| 2024-12-03 |  | | It is always showing up as an error when I tried to register even when the password I entered is already accepted. I have been trying for more than 10x already, not counting the time the password is not accepted. This is such a hassle. I can't enroll anywhere but in the app but the app won't let me register. |
| 2024-12-01 |  | | Credit/Debit Card won't work sat in bank for over an hour trying to book tickets. Fix the app or remove it from the play store. I finally had to spend money to go to an independent ticket agent to purchase tickets and they wouldn't take a debit card either. Plus a 750 pesos fee for 3 tickets. And to go/return almost a 1,000 pesos total. It's not about the money, but the lack of convenience from Philippine Airlines. One Star stands. Skytrax 4-star rating may suffer if they don't fix this. |
| 2024-11-30 |  | | This app isnt useful at all. Despite missing functionality, its slow and annoying asking constantly permission to safe cookies. |
| 2024-11-29 |  | | I've been trying to register for two days, but it's impossible. The process is a real hassle, and the website doesn't allow registration directly. Instead, you're forced to download this frustrating app just to register. |
| 2024-11-26 |  | | This app does not allow me to create an account as it won't accept my password. After reading several reviews stating the same problem, I would think that PAL would address the issue. I even tried to create a Mabuhay Miles account online, but it kept coming up as an error. I was able to book flights for my family, but I haven't received any emails to confirm the flights. Your online presence and app are not user-friendly. Come on, PAL... do better! |
Upgrade to see all 32 reviews