Oracle Field Service

Enable mobile workers to access Oracle Field Service Cloud

Oracle Field Service

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App stats

By: Oracle America, Inc.

Users: 627,128

2.59K

Rating: 3.72

(7,560)

38 new ratings

Version: 2024.09.01.1 (Last updated: 2024-09-16)

Creation date: 2017-09-30

Email: or*****@oracle.com

URLs: Website ,Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
full network access
change your audio settings
control Near Field Communication
run at startup
control vibration
prevent device from sleeping
install shortcuts

Ranking

# 77,622 ▲ 36

Other rankings

#7 in field keyword 38

Other platforms

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Not available on Firefox

Not available on Edge

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App summary

Analyze keywords

By installing this app you agree to the End User License Agreement terms at http://www.oracle.com/technetwork/licenses/eula-ofsc-mobile-android-17may2017-3876459.pdf

Oracle Field Service allows workers to easily access, execute and manage work-related activities and ongoing communications from their mobile device. This includes retrieving activities, managing routes, viewing activity details, providing activity updates, managing inventory, communicating with peers, etc. The app works when the mobile worker does not have internet connectivity and automatically synchronizes any actions taken while offline when connectivity is established.
When used with Oracle Field Service Smart Location, Professional or Enterprise, functionality is extended to continually gather a mobile workers coordinates when the app is running in the background.

Note: Use of this application requires an active Oracle Field Service subscription and features will vary based on the subscription services. Please see the latest supported OS/browser versions here: https://www.oracle.com/system-requirements

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Cons

Constantly crashes and freezes.
Frequent login issues and password resets required.
Poor performance in rural areas with low signal.
Unpolished interface and difficult navigation.
Inconsistent functionality, particularly with loading messages and capturing signatures.

Most mentioned

App is buggy and unstable.
Users experience frequent logouts.
App requires constant updates that worsen performance.
Difficulties with core functionalities like capturing signatures and routing.
Interface issues, including small dropdown menus and overwhelming content.

User reviews

The mobile version does not support the 'Smart Search' functionality like the Web Browser version. The user only able to scroll the list of long enumerated list unlike in the web browser which has the capability to habe Smart Search and dynamic filtering. This is a standard functionality which missing in the mobile version. Any plan to include the smart search in the future?

jeffry husman, 2024-05-22

Trash app have to delete and reinstall multiple times a month. Still months later haveto delete entire app and re-download all the time. Garbage. Update review still doing the same thing I'm currently deleting the app in hope my route pops up with work.

Michael March, 2024-04-30

This is the worst app for company use could have been selected. AI for routing failed immediately and locks up the GPS. The key strokes to get a simple task done is stupid. To load a picture takes approximately 15 ķey strokes. Why? Part management is bad and 2nd visits to sites gets lost. This program has made my work life 3x more frustrating. It's junk.