My Optum
My Optum gives you a simple, secure way to manage your health care needs 24/7.
Total ratings
4.44
(Rating count:
997)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Ability to view lab results on mobile device
- User-friendly interface for some users
Cons
- Frequent technical issues and errors
- Difficulties with messaging functionality
- Cumbersome registration and login process
- Inability to find healthcare providers
- Slow updates of information
Most mentioned
- Technical errors and issues
- Poor messaging system with doctors
- Inaccessible or outdated information
- Difficult user interface and navigation
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User reviews
Recent rating average:
1.90
All time rating average:
4.44
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-15 |  | | Phone number it gives for appointment doesn't work. Can't send messages regarding appointment. Can't send messages to my Dr that I need to even though it is not during the maintenance time it is showing in the app. Spent a bunch of time making the detailed message to the Dr and then it won't send and if you go back you lose what you wrote. I'm assuming it was designed to be frustrating for the user almost as if it wants to make for a bad user experience. |
| 2024-12-10 |  | | Login not very simple. Overly complicated. It is so SAFE I cannot access it. |
| 2024-11-18 |  | | I have difficulty typing. Being able to use copy and paste or add to calendar with help a whole lot and being able to link my files with MyChart would make that a lot easier |
| 2024-11-15 |  | | Worst app ever. Error sending messages all the time. Never lists all scripts. |
| 2024-10-29 |  | | Quick and easy to use...very helpful. |
| 2024-10-28 |  | | This app is horrible. It doesn't transfer your lab results, show your referrals. It makes nothing easy. |
| 2024-10-19 |  | | Almost always having technical issues. |
| 2024-10-08 |  | | The doctor's messages NEVER appear on my inbox. Every single time that I have to sign in, the app ALWAYS asks me for the text code, even when I click on the checkbox to Trust my Device. a previous time when I booked an appointment, I got an email, and minutes later, I got another email cancelling that appointment. |
| 2024-09-30 |  | | On one hand, it's nice that I can see my lab results on my phone. But it's very aggravating that every time I try to send a secure message to my doctor, I get an error message: "An error occurred. The message failed to send". |
| 2024-08-19 |  | | While the app has potential, it is in its infancy state and has bugs. The messages with the do tors include html markup and the insurance employer effective date. It does not let you enter the date since it only allows numbers, and the / symbol is required. |
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