TELUS Health Student Support
Formerly My SSP
TELUS Health Student Support
App stats
Rating: 2.73 
1 new ratings
(176)
Creation date: 2016-05-27
Email: my*****@morneaushepell.com
URLs: Privacy policy
Permissions
Other:
- receive data from Internet
- view network connections
- full network access
- run at startup
- control vibration
- prevent device from sleeping
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App summary
Created by clinical and cultural experts, the Student Support app (formerly My SSP) helps students succeed by providing access to the TELUS Health’s Student Support Program (Student Support). Students can access the program anytime, from anywhere, to connect with multilingual clinicians. Our team is experienced in working with students from diverse backgrounds, who understand the challenges that students face.
User reviews
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Some counselors are helpful and supportive.
- Available through university, providing access to mental health support.
- Works at odd hours, offering late-night support.
Cons
- Inconsistent quality of counselors; some are dismissive or unhelpful.
- Disconnection issues during chats.
- Limited availability to speak with counselors; often requires waiting.
- Frustrating chat interface with technical issues.
- Poor support structure with restrictions on using services multiple times.
Most mentioned
- Slow response times from counselors.
- Inability to choose a provider.
- Chats often feel scripted and impersonal.
- Technical glitches in the app (e.g., send button issues).
User reviews
Unworthy of my time and unprofessional This app was good, but it has been going downhill. Using the texting services lately makes me even more bothered, irritated and annoyed. Some counselors are good, but it depends on your luck. Others type really slowly and waste my time. I just see them repeat what I say without considering my problems and giving advice. Inconsiderate and disappointing, that's the least I could say. Any random person who studied basic psychology will communicate better
by 
Mahmoud Bassam, 2024-11-18
Mahmoud Bassam, 2024-11-18Never thought I'd see the day therapy turned Freemium. What a flipping scam. In between a therapist that went out of her way to dismiss and invalidate my experiences to the fact that the chat services were extremely slow, I can thoroughly say this is a bad app.
by 
Brian A. Hinman, 2024-09-19
Brian A. Hinman, 2024-09-19I used the chat feature when I desperately needed support. The "professional" disconnected after 10 minutes (It hadn't been more than 30 seconds since they asked me a question which I was typing a response to when they left. I didn't close the app or anything.) There also seemed to be a language barrier (I only speak English).
by 
Noodle, 2024-09-17
Noodle, 2024-09-17Similar apps
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