ShopSM
Shop now for your essentials at our store anytime and anywhere.
Total ratings
2.39
(Rating count:
2,031)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient for ordering groceries
- Fast delivery for some users
- Functional app with potential for improvements
Cons
- App is slow and laggy
- Frequent login and account issues
- Difficulty in contacting customer support
- Checkout and payment processes are buggy
- Inaccurate inventory management
Most mentioned
- App performance issues (slow, laggy)
- Frequent bugs and errors during checkout
- Poor customer service and support
- Login complications (password reset, account access)
- Issues with delivery timing and product availability
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User reviews
Recent rating average:
1.20
All time rating average:
2.39
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-30 |  | | Been using this app for a while now. Interface and navigation are challenging, had a lot of bugs l, but it did the job. Yesterday instead of opening as normal it suddenly asked for me to log in, but kept giving me an error msg saying Account not Authorized. Did the password reset, went thru successfully, still the same error. VERY DIFFICULT to contact anyone from SM for help. |
| 2024-11-30 |  | | You got an Ad with a certain brand but then after installing the app and search for it, it was unable to search? What a waste of time, SM should hire a better programmer, this app has been more than a year now and it still remain useless until now. |
| 2024-11-27 |  | | The app is now unusable. Keeps making me log in, then enter my phone, then tell me account already exists and I should log in. You're losing me as a customer. Not that you care, right? |
| 2024-11-20 |  | | What happened? After the update, the app became buggy i cant process the items for checkout. |
| 2024-11-14 |  | | Twice for the last week I cannot order the groceries. Absolutely useless. |
| 2024-11-13 |  | | I've used it for two years even if there were several performance issues. It asked me to update and now my area is no longer covered by delivery! How inconvenient! |
| 2024-10-04 |  | | This app is useless. It tells me there is no SM market near me, which is not true. I go there at least once a week. I messaged support twice and all I got from them was ignored. This is the worst customer service. |
| 2024-09-26 |  | | It really is convenient but it certainly needs improvement. Its a hassle adding the address. I actually can't add the address anymore, i wonder why the address was deleted and now I can't add it anymore. Itried to delete and reinstall the app and it is still the same. Don't even know where to ask support. |
| 2024-08-16 |  | | The app takes too much time to load. When you place your order, even if you receive a confirmation from your bank that it was successfully paid, the app may still tag your order in awaiting payment confirmation. Checking out takes too muuuuuch tiiiiime! Order will not be delivered on your chosen schedule. Such a huge hassle. You can do better, SM. Better use other grocery/shopping apps instead. |
| 2024-08-06 |  | | Ordered 2 days ago and chose the next day delivery. Paid via CC. Until now, it still says pending. Worse is, you can't get any support. No number to call, no email address to contact, nor any chat support. |
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