Summer Moon
Order Ahead, Pickup in Store
Total ratings
3.45
(Rating count:
76)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to order coffee on the go.
- Saves time for pick up.
- Coffee quality is consistently praised.
Cons
- No reward system for loyal customers.
- Service fees add extra cost without incentive.
- App frequently has issues with cart and checkout functionality.
Most mentioned
- Issues with the app not remembering locations.
- Problems with adding notes and special requests.
- Lack of a checkout option in the cart.
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User reviews
Recent rating average:
3.30
All time rating average:
3.45
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-16 |  | | the app before was amazing, this was something that put more time into the app. I appreciate the way this works. smooth and easy. thank you summeroon |
| 2024-12-15 |  | | Where did access to google pay go? 😐 |
| 2024-12-13 |  | | Bummed that the new app removed the option to buy food items to go. |
| 2024-12-11 |  | | Thanks for adding in a rewards program but it would be nice to be able to see how much points each reward costs. Currently that info is covered by the 'Almost there' display |
| 2024-12-11 |  | | It's Summer Moon.. Need I say more? |
| 2024-02-15 |  | | The app doesn't remember my location. So every time I open the app I have to put my location. |
| 2023-10-19 |  | | I like the app because I can order and pick up and save time. Usually save anywhere from 10-15 mins depending on the mornings. I actually don't mind paying the .50 charge. I know it's a cost for doing business. The reason for 3 stars is that you dont have a reward system. On average, I spend about $40-$50 a week. Yet no rewards. Please consider a reward system for your loyal customers. |
| 2023-08-12 |  | | The coffee is always amazing, Actually is my fiances favorite. He thinks the moon milk is a gift to us all and it rarity calls for the luxury tag."We heard its actually flown in twice a week from the real moon" The level of staff service and courtesy is luck of the draw. They want you to match your hourly pay rate to the tip you give no matter the order size. Service industry folks have memories like elephants for non-tippers, be kind to your service people even when they are not kind to you. |
| 2023-06-28 |  | | They charge a 50 cent service fee when you place an order through the app, and there is literally no incentive to use the app over placing an order in-store since there is no reward system of any kind. I would rather stand in line in the store than pay an extra 50 cents to walk up to a window on the side of the building. |
| 2023-03-17 |  | | Very easy to order your coffee when on the go and haven't had any problems with pick up as it gives you an estimated time for pick up. I haven't tried the delivery service yet but I'm pretty sure it's just as accurate as pick up. |
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