Ono Hawaiian BBQ
Order ahead and enjoy fresh off the grill Hawaiian BBQ.
Total ratings
4.84
(Rating count:
2,475)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use and navigate
- Allows customization of sides
- Great food quality and taste
- Convenient for ordering ahead
- Keeps track of previous orders
Cons
- Lack of rewards points or loyalty program
- Limited options for customizing orders
- Issues with payment processing
- No ability to add special instructions
- App does not save location or credit card information
Most mentioned
- Need for a rewards system or coupons
- Food quality is appreciated
- App functionality is basic and needs improvement
- Difficulties with order customization
- Payment issues impacting order completion
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User reviews
Recent rating average:
3.10
All time rating average:
4.84
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-15 |  | | New service fee just to order in the app. I thought that being able to order ahead was more convenient for you guys, but looks like I won't be doing that anymore. Your food is already overpriced, but that new fee brings my order total up to $20. Get out of here! |
| 2024-11-16 |  | | Would really appreciate if there were in app coupons and a rewards points system. Just about all fast food chains have them these days... |
| 2024-10-21 |  | | I usually like to call it in but Noone was answering so I used the app . the app it's simple to navigate and very easy to place your order thanks guys . |
| 2024-10-19 |  | | I signed up on the app and the app had a 22% off expired coupon that I couldn't use with my first online order not a happy customer |
| 2024-10-19 |  | | no options to choose the sides from entree orders. it used to be there but they removed it. hard to understand |
| 2024-10-17 |  | | love the food, not sure what the app does besides let me order. wish I could save using it since I go here so much. but alas, love Ono & always will as long as they keep up the quality |
| 2024-09-20 |  | | Good that the app lets you customize sides. But when selecting ASAP for an order it assigns a time about 30 minutes after you place the order - and the ordering system won't even send the order to the cooks until closer to that time. Got to the store about 10-15 minutes after ordering and they couldn't even see the order yet. Not exactly what I want from an ASAP option. |
| 2024-09-01 |  | | Great app. Easy to use. Makes for quick pick up for take home dinners. |
| 2024-07-25 |  | | My family and I love this place. only issue I have is, the choose 2 entrees, I cant order fish and beef. Thats my main issue. Terriyaki sauce is always smashing. The plum sauce on point and warm. Employees always a wonderful bunch. Please let me order beef and fish together. Carry on |
| 2024-06-25 |  | | Didn't see reward points or any deals. Just a normal menu... But Ono is always delicious. |
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