Zoom by Ocado | Food Delivery
Fresh groceries, snacks & essentials delivered fast.
Total ratings
4.89
(Rating count:
1,026)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to navigate app
- Quick delivery times (60 minutes)
- Good food options and deals
- Convenient for top-up shops
- User-friendly interface
Cons
- Frequent missing items with deliveries
- High prices compared to regular shops
- App performance issues (scrolling, freezing)
- Poor customer service experiences
- Delivery issues (late, wrong items)
Most mentioned
- Missing items in deliveries
- App usability problems (scrolling and freezing)
- High delivery charges
- Inconsistent customer service
- Stock availability issues
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User reviews
Recent rating average:
2.10
All time rating average:
4.89
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-04 |  | | yes the comfort is time,same day delivery, but poor stock,prices a bit higher than some shops,payment via PayPal always declined,overall good but stock needs to be more available, rather than not available as it shows on most items |
| 2024-07-28 |  | | First class. The app is smooth and easy to navigate. I was recommended this service through Getir after they stopped delivering in my area. Getir was phenomenal from the app to the delivery staff and I'm happy to say that Zoom is equally as good. |
| 2024-06-24 |  | | Just uninstalled this app Don't bother Late deliveries, only get less than half the items I want, hiked up prices, drivers always seem lost, cancel deliveries at the last minute. List goes on Has been my personal experience repeatedly- maybe I'm just unlucky |
| 2024-06-07 |  | | Everything under 1 pound is 50% more than in normal walk in stores and the things that are not are sold out. Central London at 11 o'clock and says all slots are booked for delivery. No cheap water sold by "times 6" packs, just separate bottles to milk you , no option to sort items by price No option to sort items by price per kilo or per litre/millilitre I'm dehydrated at 11pm and can't order. Constantly pushing cooking onto you upon registration. Dissapointed. |
| 2024-03-15 |  | | Love it. Scaled down, obviously, as you aren't able to just do your weekly shop as they won't have access to all foods, but it's brill if you need a few essentials for the weekend, at a reasonable delivery price (and/or quickly). |
| 2024-01-28 |  | | Terrible. Half the order missing first time I used it. Ordered items for cupboard, freezer and fridge. Anything for the fridge not delivered. Missing raspberries, blueberries, yogurts, cheese, ham etc etc etc. Now I have to waste time sorting it out. This is not a unique service. I've never had this with anyone else. This is not a new idea. It's been perfected for years. This is the first time so it's 0% correct deliveries for me. They charged for it all though. They didn't forget that part. |
| 2023-12-04 |  | | 1 year later and scrolling a long list of items still doesn't work. Keeps jumping back and you can never reach the end of the list. This makes searches that get you a lot of results not work. I'm an engineer, this should be trivial to fix, but the fact that it hasn't worries me. Also why is the app adding every item I order to my favourites list. I makes it completely unusable. Who is the product manager for this app? An intern? A blind monkey could do a better job. |
| 2023-07-16 |  | | First time lost half of the order: no money bag, nothing. Now lost everything and delivered only one item... Support is awful, they started an "investigation", but no reference number, no feedback in several days. The app deletes the chat history. They don't have drivers' numbers so could not track it. Your order could be all eaten by a courier and you will get nothing. All this app is a shitshow. |
| 2023-05-26 |  | | I'm disappointed that the £10 voucher for £30 of purchases is whittled away by the £3.99 delivery charge, but it does help I suppose! I wouldn't have bothered if I had realised! I should have known better! Saves me a trip to the supermarket though. So, no harm done. |
| 2023-01-10 |  | | Offer you some credit on the account for the 9 missing items and a pack of smashed raspberry on top. Who put raspberries on the very bottom of the huge paper bag? Obviously they don't care. You need to waste ~20 min in the chat to just request your money back and then wait for 10 business days to hopefully get it back, lol what? You pay for the delivery regardless of the order summ, also if they are missing so many products from a single order, you can not really rely on that service. |
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