Netatmo Energy
Discover smart heating solutions and save energy without giving up your comfort!
Total ratings
3.98
(Rating count:
21,382)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly app for controlling and monitoring the heating system.
- Good functionality for setup and scheduling features.
- Integration with smart home systems (e.g., Alexa) is straightforward.
Cons
- Frequent connectivity issues and problems with maintaining a stable connection.
- Inconsistent performance with heating control, including issues with temperature regulation.
- Customer service complaints and difficulty in seeking support.
Most mentioned
- App stability and connectivity issues.
- Difficulties with initial setup and configuration.
- Satisfaction with the usability and control functionalities of the app.
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User reviews
Recent rating average:
2.20
All time rating average:
3.98
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-16 |  | | Horrible experience. Will toss the Netatmo thermostat and change the system. The app doesn't work and I can't turn the heater on because the app is noy working. |
| 2024-12-11 |  | | Unfortunately, they have recently reduced the precision of the displayed temperature on the thermostat rounding to 0.5, which makes it kind of useless. It is this kind of updates that a company makes deciding what's best for their customers (guess it's a more beautiful explaination than their own technical limitations), so, from now on, who knows what """improvements for our own good""" come next... |
| 2024-12-10 |  | | Adaptive heating, although nice, disrespects manual fros6 guard or away settings, which is unacceptable. |
| 2024-12-07 |  | | The schedule used to work fine however for last few days or weeks whenever I set a desired temperature for given time slot it automatically copies to all days. Therefore I cannot differentiate between weekends and work days which is very annoying. How to fix it? |
| 2024-12-04 |  | | I have had this system for years on the whole it is very good and reliable and easy to use. Occasionally it loses connection , but the app guides you through the procedure and all is good. |
| 2024-11-28 |  | | Worst costumer relations ever! Don't waste your money! I own the weather station. The raun gauge does not work anymore. I have the thermostat and radiator valves. They are a mess (used to work fine). I have the room sensors. Don't waste your money! Costumer service is extremely annoying! |
| 2024-11-23 |  | | Can't load the activity history, the app says there's a connectivity issue... A while ago, all graph data was showing up right away... Now, I have to retry several times to display my boiler activity. |
| 2024-11-22 |  | | Here is an update review after one year of usage. If it works, it works well, but last weeks it's not working properly. It's heating when it shouldn't and not heating when it should. E.g. right now, I set up 24°C, the App is showing that it's heating but the radiators are cold, also manual set up doesn't work. I tried to reset everything, but no change and to by honest I'm tired up since the set up is quite painful. |
| 2024-11-16 |  | | Control and programing of the thermostat is great, but the graphs and reports are not as good as the web version. |
| 2024-11-15 |  | | Thermostat keeps disconnecting from relay despite 2/4 signal strength. |
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