Home + Security
Discover Netatmo’s security ecosystem that makes your home safer!
Total ratings
4.25
(Rating count:
10,278)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great picture quality and feature-rich options.
- Instant alerts from cameras to mobile devices.
- No subscription fees required for basic functionality.
Cons
- Frequent connectivity and disconnection issues.
- Bugs and glitches making the app unusable at times.
- Lack of basic features like filtering options for cameras.
Most mentioned
- App stability and bugs causing frustration.
- Issues with camera connectivity and setup.
- Poor user experience compared to previous versions of the app.
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User reviews
Recent rating average:
1.90
All time rating average:
4.25
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-28 |  | | Extremely buggy functionality, I have specific issues that I have communicated to the Swiss Le grand team. So far no solution. More than disappointing. |
| 2024-11-08 |  | | Stopped working. "An error occurred. Try again later". This is going on for a week now. Tried online help, but nothing there. In the meantime they said I should go to their help page and type appand. Which shows nothing of relevance. |
| 2024-10-02 |  | | It works, but it's awkward and annoying. Trying to do too many things results in a lame app. I use it for a BTicino doorbell: you cannot change their awful jingle NO MATTER what you change in the tens of notifications (I tried them all), once it starts you CANNOT MUTE it like any other call, I have to lower the volume to zero every time, if you want to just open the door you are forced to open the video stream anyway, just to name some of the annoyances. The previous app was way more functional. |
| 2024-09-19 |  | | Had this app for over 10years . One of my cameras just gave upnow won't work at all ..the other still works at my address,but at my dad's it keeps disconnecting,n camera won't stay on..any suggestions.. |
| 2024-07-05 |  | | Weirdly, I need to kill the app to get my Bluetooth audio working again after it has been opened. It would be nice to get some feedback from the dev on this annoying bug! |
| 2024-05-24 |  | | Lacks basic filtering options. I have a few cameras, if I want to see what happened for one camera a few days ago, I have to scroll back through history for 10 minutes to find the event. Being able to filter down to a time or date and to camera is a really basic feature to be expected in any security camera. Please deliver this. |
| 2024-05-16 |  | | Door panel looses connection every week or so, two if I'm lucky. Have to reset the doorbell to get a change of manually setting up wifi again. And during that tedious wizard I have to choose a new name for the home location, since It moans the current name is already in use. But there is no UI to see or remove those previously registered names! Am I filling up some hidden database, will I hit a limit at some point? What a joke. Oh, the "Rate us" in the settings doesn't work. Gee I wonder why. |
| 2024-03-14 |  | | The old app was fantastic and had been using it for years without issue. The new interface is no where near as good. Having the different screens for live and recorded is no where near as functional. Also if I'm listening to a recorded video and close the app the sound still goes. Closing it should kill the app all together - you should not need to pause the video! Downgraded rating from 5* to 2* |
| 2024-02-18 |  | | Have been using the outdoor camera for a couple of years with no real issues. Decided to add the indoor camera with siren and smart door/window sensors as I'm leaving for 3 weeks. Camera was ok to set up but the sensors and siren will not connect. Tells me I need a firmware update when trying to set up Siren (despite the camera telling me it has the latest firmware) and the sensors won't even tell me what the issue is, other than an option to retry, over and over again. incredibly frustrating. |
| 2024-02-17 |  | | it used to work, with many issues. During the past days, it opens in a white, blank screen doing nothing. Uninstalled, re-installed, same issue. As I bought all the set (bticino, at the top price among competitive products) to remotely monitor and open my doors, this is a disaster. very disappointing... |
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