Favor: Texas Food Delivery
Get restaurants, last-minute groceries, holiday gifts, and more delivered fast.
Total ratings
4.50
(Rating count:
62,305)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient for food and grocery delivery
- Drivers are pleasant and polite
- Offers food credits and promotions
- Easy to use interface
- Varied delivery options
Cons
- High delivery fees and unclear pricing
- Frequent errors with orders (wrong/missing items)
- Slow and buggy app performance
- Poor customer support experiences
- Limited selection of menu offerings from restaurants
Most mentioned
- Delivery fees are high
- Customer support is lacking
- Wrong or missing items in orders
- Frequent app bugs and slow performance
- Unclear pricing leading to unexpected charges
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User reviews
Recent rating average:
1.20
All time rating average:
4.50
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-30 |  | | Ok ordering app, the time to deliver is always inconsistent and never correct, it says it will be 13 minutes and it will be an hour before you get your food. If they accept your order and take your order and you try to cancel they charge you for canceling I would recommend other delivery apps. 2 stars because customer service is top notch at responding and helping. |
| 2024-09-13 |  | | I have ordered a few times from Favor.The amount is never what they say it will be. I contacted customer support to ask for a honest reasonable explanation. The person responded read of a script going in circles about why it's so much more than what I had originally been told..Her reading skills were great , her customer service skills were lacking..This has happened on numerous occasions. I won't recommend anyone to use this app..I am done . Don't waste your time or money. |
| 2024-08-21 |  | | The app is slow and buggy. If I leave the app for just a second it'll reboot the whole app, causing me to lose my place and forcing me to look at the intro screen for a while until the app loads back up. It's not a smooth app where clicks and swipes are reactive. Also, when they're running promotions, the fees are so high that it goes back to the same price before the promotion. Do better. After ordering a couple times, they randomly banned my account and won't let me place another order. |
| 2024-08-16 |  | | When I first downloaded the favor app and created an account I though it was going to be great. An app directly linked to HEB, like the store at my fingertips? It also does restaurants deliveries! What could be better? Sadly after trying it for some time it fell terribly short of my expectations. The available selection of of HEB items is extremely limited. Even though it supports orders from many restaurants once again they each have a ridiculously limited selection of menu offerings. Disappoin |
| 2024-06-03 |  | | Was 5 stars, but had one order never get picked up at all and then the next one was canceled because of age restricted items, the exact same age restricted item that I had order from the same store before, several times. I'm 34 by the way. They also never offered to make it right. I'll never use em again. I'll let door dash and Uber to thank yall for their new business. |
| 2024-05-27 |  | | I've tried this app today for the first AND last time. I placed an order and it said the runner was on their way to pick it up. That was an hour ago. I tried to cancel the order only to find out there's a $15 cancellation fee (one of the reasons i'm deleting the app). I text the driver and they said there's an accident that backed up traffic. I understand there can be unforseen circumstances that can delay delivery but DRIVERS, LET THE CUSTOMER KNOW!! |
| 2023-11-13 |  | | It's a decent, reliable app. Kinda generous with food credits. Not sure how long that will last tho. Drivers are pleasant (tons of smiles) and very polite. Kinda limited in food customization. I've compared it side by side against other apps and I'm definitely noticing a lack of options on this end. EDIT: After a good amount of usage, I noticed some pricing discrepancy. There's been attempted charges of $32 for what shows as a single $16 item not including a tip. No explanation can justify that. |
| 2023-09-30 |  | | Multiple very bad experiences with getting deliveries. Wrong items, missing items. Support is provided via text and can go 15+ minutes without an answer. Sometimes extremely long waits for delivery, and then when there's an issue they shrug and give you a credit for what was missing, and you still don't have what you ordered. Rather than make it right they credit you exactly what you would've paid. You get double charged for fees if you reorder. Not acceptable for food delivery. |
| 2023-09-15 |  | | I just created an account and tried to add a payment method, but it doesn't let me (on either the app or the website), saying that my account is suspended and to "contact support". However, there is no support contact information to be found anywhere. The closest thing they have is a toll free number with a useless automated message. (in the app's Help section you can seemingly get to some sort of support, but only with regards to a specific order - so I can't do anything there) |
| 2021-05-21 |  | | Terrible experience. Got a referral credit of $6 for signing up for the app. My order totaled to $13.50 but a day later I was charged almost $21!!! Never did the app say at the time of order that it was $21. After spending hours speaking to favor customer service, it was finally determined that Favor's $6 credit is only for a delivery fee, even though the screen on check out said I was paying $13.50. HEB you're not hitting it out of the park on this one! We will never use this service again. đź‘Ž |
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