FPL
FPL Mobile allows you to access your FPL account anywhere.
Total ratings
4.20
(Rating count:
17,921)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- App is easy to navigate
- Provides daily consumption data
- No ads or unnecessary bloat in the interface
- Fast loading times for most users
- Useful for managing energy usage
Cons
- Difficult to make payments by credit card; needs Speedpay
- Notifications for outages and billing issues are unreliable
- Bugs leading to app not loading or crashing
- Features like usage statistics often fail to display
- Lacks options for automatic notifications or alerts
Most mentioned
- Issues with payment methods
- Notification problems
- Bugs and performance issues
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User reviews
Recent rating average:
2.20
All time rating average:
4.20
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-08-26 |  | | Doesn't have speed pay connected to the app and it doesn't allow you on the app or online to opt out of paper billing once you opt in your pretty much stuck there and would have to call the office and wait on hold just to come up off of it...I don't like being forced to do something one way when the company has other options make the app easier to use and navigate when it comes to paying and opting out of situations we don't no longer need |
| 2024-08-11 |  | | Smooth app, really easy to use, I like the analytic features. Makes it easy to figure out how much I spent in a year. The reason I have to deduct some stars is that they make it very difficult to pay by credit card and speedpay is trash. I've never been able to get speed pay to remember my sign in and if you forget your security question, there is no tech support. You have to start a new email and a new account if you want speed pay to remember anything. MAKE IT EASIER TO PAY BY CARD. |
| 2024-06-29 |  | | Very handy app to manage use. I use it daily, and it does show me daily consumption. I prefer to direct manage the larger loads manually, not by automation. That translates to daily monitoring, not set and forget. This app is not an instant fix, it's more of a guide. It takes time to interpret the results to change your usage. The more you understand the loads and timing patterns, the better you can manage the use. |
| 2024-01-16 |  | | Edit: still useless. Every time you log into it even on a different phone, new phone, it just takes you to the website. Notifications for power outages is about non-existence unless you've already submitted one. And it only comes through text Years ago this app used to be great. You could count on it to give you notifications when the power went out. Now most the time it's useless. Always directing us to the main website |
| 2023-06-14 |  | | The app is buggy, I have to open and close it several times for it to actually load. Once I get it to open, some of the features don't work and get hung on "loading". It's not just the app, I guess it's fpl itself since some of the information I want to view is never or barely ever available, like my energy usage... sometimes it works, sometimes it doesn't and not just here on the app but directly on their website, whether I go in on the phone or my pc |
| 2022-12-23 |  | | Don't use the app to stop service, it doesn't work. Your account will continue to be charged until you call or go to a physical office and cancel. I found out the hard way. New tennants had moved in and my account was charged for their power usage. Thanks FPL. Remove the 'Stop Service from the app or FIX IT. Sheesh. |
| 2022-12-08 |  | | Horrible. It's insane you can't make automatic payments on your credit card. Can't even use a credit card to pay on the app without using a Speedpay. The app only allows you to pay directly with your checking account. We all know fpl enjoys applying every fee humanly possible, at least make it easier for us to pay bill and said transaction fees. It's literally the only bill I have issues paying due to the interface. Fpl makes ecua seem like a godsend. |
| 2022-11-20 |  | | So far good it's good. It breaks down daily usage in which that is what I'm looking for. If I see today's usage is higher than yesterday's then I know right away what to cut out or back on. It's easy to get to instead of going to the website. If I do need to see my monthly or previous months usage then I go to the website. It is convenient but you can't use the fingerprint sign-in without a pop-up saying cancel. It turns fingerprint sign-in off. Please fix that or explain how to fix it. |
| 2022-04-12 |  | | Outstanding Work! The App is fantastic at not working with you, but against you. I absolutely smile ear to ear when I try to input the Current account, Address and the Sumbit button... submits to giving me an Error. This app offers wonderful features, like horrible load times. Error codes, and the always fantastic "call support" Error. 1/5 Have to use again🙂 |
| 2022-03-29 |  | | Not user friendly. For some reason, it wasn't sending me emails and I had no idea how much my bills was. My power was shut off and I payed the bill online on their website. So far, my status on the app is "no payment history". Hopefully my lights will be back on soon. Was on the phone with customer service for an hour. Couldn't figure out why I wasn't getting my bills emailed to me. I had to re-register under a different email to actually get ANY email from them. Gulf power was better. |
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