Norwegian Cruise Line
NEW! Vacation with Ease.
Total ratings
1.64
(Rating count:
114)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- App frequently fails to load, resulting in a white or ghost screen.
- Many features from the previous version are missing, such as messaging and ship maps.
- The app is slow to load and often unresponsive, especially after logging in.
- Lacks user-friendly design and functionality compared to older versions.
- Inaccurate information regarding cruise details and services.
Most mentioned
- White screen or ghost screen prevents access after login.
- Missing features that were available in the previous app.
- Slow loading times and unresponsiveness.
- Frustration with the lack of communication tools and navigation assistance.
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User reviews
Recent rating average:
1.00
All time rating average:
1.64
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-17 |  | | Doesn't work. Galaxy s23 ultra. EDIT: it works now. But that's not saying much. Half the store is missing or impossible to find. No photo packages listed, not arcade package, spa package is grayed out but I can order it on the website, very slow loading. It's a very pretty app. Too bad it's useless. |
| 2024-12-15 |  | | Horrible app. Freestyle daily isn't formatted properly. No chat or call function like the old app. Please add free chat so we can communicate with fellow passengers. |
| 2024-12-14 |  | | You would quite literally have a better experience if you physically wrote a note, tied it to the leg of a pigeon and send that pigeon to deliver the note. Not a homing pigeon mind you just a random one. Not only is the Wi-Fi terrible with respect to speed, the communication portion of the app does not work, so there's no coordination with your party or anyone else on the ship, Lastly there is no map of the ship. It's 2024 and we're still relying on paper. It is shameful |
| 2024-12-11 |  | | very poor, white screen for at least 40 seconds when starting or if you go to another app and back in again. |
| 2024-12-11 |  | | Slow loading, white screen with the boxes floating in and out of the screen like they Slow load, white screen with the boxes floating in and out of the screen like they are trying to load. Its horrible the old one worked much better. Wish I had not uninstall the old app |
| 2024-12-10 |  | | This new app sucks! IF it loads, huge if btw, it's not even accurate. The countdown is off by approximately 10 days. God forbid you tap on something for more information and you are stuck waiting forever for something, anything to happen. Why not just update the original app to work properly?? |
| 2024-12-10 |  | | I feel bad being critical, but I installed the app, logged in, and then the next page never loads. I've tried rebooting my phone, re-installing the app, but it never gets beyond the unpopulated screen after the login. Not sure why they would roll out a whole new app rather than update the current one (which works fine). |
| 2024-12-10 |  | | The old app still works, but this one (which is required for our cruise) only gives a gray screen after logging in. |
| 2024-12-07 |  | | Needs so much work. Rarely if ever works. I stick to the older app to get anything done. |
| 2024-12-05 |  | | I've wasted an hour today OF MY TIME running around the ship because this app doesn't show the language of the tour before booking it, and then doesn't allow cancelation. |
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