NET-A-PORTER: luxury fashion
Discover NET-A-PORTER – the world’s premier luxury fashion destination for women
Total ratings
4.75
(Rating count:
6,833)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to shop and navigate
- Quality materials and well-made products
- Fast delivery
- Good selection of styles and trends
- Ability to find discounted items
Cons
- Frequent order cancellations after payment confirmation
- Technical issues and app glitches
- High shipping costs
- Poor customer service and support
- Navigational difficulties in the app
Most mentioned
- Order cancellations
- App glitches and technical issues
- User experience and navigation problems
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User reviews
Recent rating average:
2.20
All time rating average:
4.75
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-08 |  | | they have false information. they advertise that 10 % off if you download the app but they don't say that it not apply to all purchase till you get to the payment !! |
| 2024-12-05 |  | | 10% with the app, they said. no such code could be applied. |
| 2024-11-08 |  | | To warm up Black Friday or similar promotion season, using technical issues as an excuse to present low prices to attract more visiting, then cancel most of the orders but still dispatch few of the selected customers. Non-transparency, Non-fairness, playing tricks. But of course, they didn't violate laws. |
| 2024-11-07 |  | | This shopping app will cancel the order after you made the payment and they confirmed the order. Wasting time to shop. Choose other shopping app. |
| 2024-10-16 |  | | shipping way too expensive |
| 2024-08-20 |  | | Can't rate products poor customer service. I was sold a poor quality product, no help with repair and I couldn't leave feedback to help other consumers. Additional mislabelling of products as sustainable with a short life cycle. Net-a-porter still yet to contact me after assuring me they would. It has been 2 months. |
| 2024-07-24 |  | | Easy to shop. No issues with several purchases. |
| 2024-07-01 |  | | Great app. easy to navigate. excellent customer service.. lovely pieces in there . |
| 2023-09-21 |  | | Quality, fast delivery and beautiful clothes! I cannot afford straight off the runway items (but so helpful to see them) ... You can always find new season trends at more affordable prices.. My advice to the mid-level buyer... Make a wish list, check it often and watch for items to be discounted and for Net-a-Porter to provide discounts. My last purchase wound up being > 40% off the "Runway" cost! Shout out!! Great website for high-end retail! Intuitive and easy to find what UR looking for! |
| 2023-02-12 |  | | the app is horrible to navigate through and trying to checkout I had to reenter my address at least 8 or 9 times because the back button to remove their pop-up survey takes you out of the cart and forces you to start over entirely. |
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