Kyla - Doctor and Health Coach
Healthcare by Medical Doctors
Total ratings
4.21
(Rating count:
288)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Staff at the testing location are helpful and efficient.
Cons
- Extremely buggy and slow performance, causing frustration.
- Poor user interface, making navigation and editing difficult.
- Issues with updating and accessing current versions of the app.
- Problems with insurance verification and overall service reliability.
Most mentioned
- Bugs and slow performance.
- Difficult and confusing user interface.
- Issues with account creation and functionality.
- Problems with insurance verification and service reliability.
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User reviews
Recent rating average:
1.50
All time rating average:
4.21
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-12 |  | | App feels like a scam. It doesn't know that March has 31 days and not 30 and it doesn't send verification codes to Outlook. What a pathetic joke and waste of time. |
| 2024-07-24 |  | | I felt scammed. I was charged $225 for a 2 minute phone call with a doctor who gave out a prescription. Sadly, I never got the medication, because the prescription was never delivered to a pharmacy, despite many back and forths with pharmacy and doctor. I caught the representatives saying conflicting data, and the fault was all on the team which was from this app. |
| 2023-12-22 |  | | Extremely slow to download even when no other app is and you have great signal or great Wi-Fi, very slow to respond when you're using it, and consistently produces error saying that it's not accepting what you're putting in. I have used this app 4-5 times a nearby doctor's office and I just changed offices because I refuse to use this app anymore and they refuse to provide service to people who don't use the app. This is horrible and I hope they fix it or that they just stop making it. |
| 2023-09-23 |  | | Insurance verification fails because the service is unavailable, and the manual review does not fare any better. The same insurance information I already used to do an appointment just a month or so prior. Insane that urgent cares are locking down service behind a shoddy app like this. Welcome to the future |
| 2023-02-06 |  | | A very buggy and bad app. Its advertising is very pretentious for it too. Its very basic and clearly a cash grab attempt. Stay clear from this app and go to a real professional. |
| 2023-01-25 |  | | Kyla is SLOW, buggy AF, then slow to make corrections because of it's bugs (trying to enter my birthdate took 10 minutes and several retries). Then it assumes that your email is on the phone as well to receive a verification code -- and anyone who knows anything about security will not have email on their phone. The people writing this clearly have some priority other than customers or quality. And my urgent care clinic now requires checkin on this horrid app and won't work around it! |
| 2022-08-12 |  | | Takes the "urgent" *out* of urgent care. First, it's completely unusable on Android. The latest Pixel phones can't run it. The ridiculous slot machine style D.O.B. selection GRINDS TO A HALT after a few seconds and cannot be spun. Please get rid of that nonsense. It's in the way. There is NOTHING WRONG with a simple text field. The office staff gave me their iPad to try. Well the D.O.B. slot machine actually works. Guess the devs are Apple fans. More issues, but I cant fit them in this review. |
| 2022-05-27 |  | | Terrible app. 40 mins and 5 tries later, I'm still creating an account. Takes me back to the sign up page randomly in between and have to start all over again. |
| 2022-03-04 |  | | I having a test every Thursday at the location close to Mission Dolores. The staff very helpful and efficient. Keep it as long as possible. GOD BLESS US ALL. I am still going every Thursday. Very helpful people and nice. I have never had an inconvenience if any kind. As I said before, please keep it as long as possible. Nice weekend. The Holy Week is coming. |
| 2022-01-09 |  | | Stay away. Bad ui, difficult to understand, difficult to edit. The chat only gives you options to select, very difficult to type text. Unable to delete my personal info, no option to delete account. |
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