Musician's Friend
Your New Music Hub
Total ratings
4.33
(Rating count:
3,935)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good selection of musical products
- Friendly and helpful customer service
- Fast delivery and reliable service
- Ability to earn rewards points on purchases
Cons
- App is extremely buggy and crashes frequently
- Difficulty logging in and using features
- Slow performance and frequent freezing
- Mandatory notifications required to use the app
Most mentioned
- The app is buggy and has many technical issues
- The customer service provided by Musician's Friend is appreciated
- Users enjoy the selection of products available
- Many users experience problems with logging in and app functionality
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User reviews
Recent rating average:
2.10
All time rating average:
4.33
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-11 |  | | The app will not let me update it! I'll just go to Sweetwater music store app. |
| 2024-07-08 |  | | It just tells me my app needs updating, sends me to the app store, it tells me it's installed, opens the app and it tells me it needs updating UPDATE... now it wants to allow notifications or it won't open. |
| 2024-06-30 |  | | I bought the williams rhapsody 3 which was supposed to have 240 accompaniment styles onbord. When I got the piano no styles to be found. This is plainly false advertising. I also took a screenshot where it plainly says it had onboard 240 styles. Talked to a agent and all he could say that he reported it to his boss to fix the website. Never offered me any compilation. Or do anything. FALSE ADVERTISING. -10STARS. |
| 2024-06-04 |  | | Another Botched Update Released WAY TOO SOON. Most headings have the final letter missing (Example: "Shop" is rendered "Sho"). Many Misalignments of content. Old app kept flashing notice that app version was outdated, must get update. Google play shows it came out in early May, nearly a month ago. Why didn't Google play automatically update it like every other app that has a new version or update? It's not like my Zfold is a brand new model. Nice job breaking what didn’t need fixing. |
| 2024-05-28 |  | | apps are supposed have some advantage over just using your browser... this one doesn't. Also, since the latest update, you can't so much as get past the first screen without enabling notifications. Sure, some people may want every app on their phone to constantly bug them. But for everyone else, screw you from musicians friend, because you can't even use the app. Quite bold of mf to assume people want the app so badly we won't uninstall it once we find out we can't use it without notification |
| 2024-03-28 |  | | I really like the app. However, with that said it's pretty much just another Guitar Center app. Everything I've ever bought has been shipped from various Guitar Centers. And this makes customer service random at best. When you call Musician's Friend their customer service people are great. But if they have to refer you to Guitar Center the customer service depends on the individual store. And most GC's don't give a damn about the customer after the sale. |
| 2023-04-14 |  | | I like ordering from Musician's Friend, but this app really needs some help. It's extremely slow and very buggy. For example, whenever I submit an order, it freezes and never goes to a confirmation screen. The only way I know the order went through is when I receive an email. I've also had problems with it booting me out, not being able to place orders, app not responding, etc. |
| 2022-05-11 |  | | Very awkward and clumsy app. Wishlist and product alerts work inconsistently. It frequently tells me I don't have any wishlists or product alerts. The only reason I downloaded the app is because the website is so buggy. The wishlist functionality on the site is completely broken and I constantly get signed out. Now I realize the app is no better. They are lucky they offer 8% rewards points, otherwise I'd be buying from another store. |
| 2022-04-07 |  | | I really like musicians friend, they get a lot of criticism, but they're so awesome. I assume it's competitors bombing them. I've been buying equipment from them for years and never had a problem, actually they exceed my expectations and are often throwing deals around to the extent that I don't even understand how they make a profit. Customer service is also friendly and very helpful. |
| 2021-12-21 |  | | So far I'm happy with everything from this company. They are well managed from top to bottom. Will never buy from Amazon again. The service, shipping, and contactability is superb, and I have yet to have an single issue. I would recommend to all instrumentalists. |
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