Skrill - Fast, secure payments
Transfer money with your phone
Total ratings
4.46
(Rating count:
207,452)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- App layout is easy to navigate
- Customer service is friendly
Cons
- Poor customer service with long response times
- Difficult and lengthy verification process
- Inability to withdraw or transfer money quickly
- Frequent account restrictions with no clear communication
- Issues with app functionality and transaction failures
Most mentioned
- Account restrictions and verification issues
- Poor customer support experiences
- Slow withdrawal and transaction processes
Upgrade to see all 20 reviews
User reviews
Recent rating average:
1.40
All time rating average:
4.46
Upgrade to see all 20 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-09 |  | | It's a good app, only complaints I have are that you can't transfer/withdraw from your balance to a debit card, unless it's theirs I believe, and if you can then I have no idea how to because it's never been given as an option to me besides via a Skrill card. So I have to do it to a bank account and that is not instant. It takes hours which is better than nothing I guess but still a pain when you want the funds immediately |
| 2024-09-17 |  | | THIEVES!!!!! Stay away of this "so called" legit platform! After using it more than 2 years, when you have funds in the account, they suddenly restrict your account for "verification", again, after 2 years, and the keep it blocked for months. Your money are gone, nobody is answering to any message, they just send from time to time an automatic message that you verification is in process, and this is taking months. No chance to use your money! DON'T USE, THIEVES!!!!! |
| 2024-07-25 |  | | Absolutely horrible experience. Just became fully verified with"unlimited"access.. transferred $2k to my account and was instantly blocked from logging into account. Called customer service and resolved.. 2 hours later now I'm restricted total access from my account including any transfer in it out. So now I can't touch the 2 thousand dollars I put into the account. Absolutely ridiculous, Never putting my money here again, assuming I can even get it out.. |
| 2024-02-15 |  | | USELESS customer service. The app gives you the option of holding multiple currency in the account, loosing money when converting the money, but then you can't use them neither to pay by card, withdraw them, or even online. That's such a useless service to have. And when contacting customer service, they don't even give you the option to talk with a real person so you can properly explain the issue, they just "resolve" the problem by giving a completely different answer. ABSOLUTLEY USELESS!!!! |
| 2023-11-04 |  | | I've actually upgraded my review to 2 stars, here's why... When I can actually cash out from Luckyland etc, it's immediate, I don't have to wait for days to receive my winnings. The issue is that it's very rare that I'm actually afforded the option to cash out to my Skrill account. And when I can, it's usually only like 20 bucks. It could be an issue with Luckyland, sure, but it's one of their big selling points when you're looking at getting a Skrill card/account. |
| 2023-10-26 |  | | Downloaded, and put money in. Immediately was asked to give additional information (legal ID). Then was sent an email asking why I wanted to use the app, who I was going to interact with, what my relationship was to them, etc - completely ridiculous and invasive for a money transferring app. I then was told it needed MORE scrutiny, and then was sent an email saying my account had been permanently closed. No reason, no rational... don't use, keep your private info to yourself!! |
| 2023-04-05 |  | | Disappointing app I completed the initial verification process. My first win paid well, no issues. My second win my account was restricted. I reached out for assistance only to receive little response & no explanation. The 3rd time I won & attempted to withdraw my winnings the money would process then immediately cancel out my transaction. 5 attempts later I gave up. Lost my money. I'm asking for reimbursement. My tickets are conveniently closed, no explanation. No accountability whatsoever! |
| 2022-06-15 |  | | I use it for more thsn two years. And, for the third time, it happens the same: The cards stop working in any transactions; the help desk says it's everythjing ok with my account, nothing is blocked, I just have to wait more 24 hours for any additional reset and for this third time, I'm waiting for the reset for more than a month!!!!! MOre than a month with just generic response from skrill and no solution. And I still can't use my money. I can't even take it off to cancel my skrill account!!!!! |
| 2022-05-14 |  | | I spent over a month trying to get the app to work properly. Two fix tickets, and attempting to log on from a computer to navigate their dashboard as instructed by their so called customer support. All for nothing. The app won't work to transfer anything, and any attempt to log in from a computer ends with a "something went wrong" screen. And of course there is Noone that can be contacted to attempt to troubleshoot. This app is a scam. Now I'm closing my account and worried about my pers info. |
| 2022-04-19 |  | | Customer service is friendly and app layout is easy to navigate. But, I wasn't able to load/fund account using my debit card. For whatever reason, the system recognized it as credit and for credit, there are higher fees associated with it and ridiculously low limits set. Couldn't fund. Couldn't transfer. Uninstalling. *Please don't sell my information* |
Upgrade to see all 20 reviews