Cooltra Motosharing Scooter
Electric shared moped rides by the minute in your European city.
Total ratings
4.06
(Rating count:
15,168)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good scooters with clean helmets
- Possible good customer service operators
- Easy scooter unlocking
- Sufficient range for rides
Cons
- Frequent app bugs and functionality issues
- Poor customer support with automated responses
- Difficulties with document verification and registration
- Scooters in bad condition with safety concerns
- High data usage from the app impacting usability
Most mentioned
- App bugs and instability
- Poor customer support
- Issues with scooter condition
- Registration difficulties
- Unexpected charges and billing issues
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User reviews
Recent rating average:
1.20
All time rating average:
4.06
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-07 |  | | Too pricey and also every single time I take the picture after my ride an error message saying "an error occured please try again" appears like 3 times in a row and I always have to take that f picture again and again and again |
| 2024-09-18 |  | | Support is a joke—no 24/7 help, but automated, useless messages. Asking, "Are you sure you want to chat with an agent?" means a lot. I request to shut down after a second use for which I was overcharged 15 minutes due to constant app bugs—clearly intentional theft. Over a day, account is still processing. You deserve 0 stars for your dishonesty, and I’ll be watching my credit card closely for any more unauthorized charges. Shameful and predatory. I invite users to gather for a group complaint |
| 2024-08-20 |  | | The service is up and otherly worthless their employees don't know basic English and don't even remotely try to help you i would not recommended cooltra to anyone!! Stay away from this app!! |
| 2024-07-10 |  | | The box with the helmets didnt open for 6 minutes, the scooter stopped working uphill, and I spent another 5 minutes trying to put back the helmets. Instead of giving me the full refund the gave me 7 "gift" minutes. I have no intention to use the app after this experience so the gift minutes doesn't worth anything to me. When I tried to argue for a full refund they closed the chat unilaterally and I couldn't open it anymore. Horrible company, they stole my money. |
| 2024-07-04 |  | | when out of zone and out of fuel (even tough it says %10) you have to carry the whole thing into zone and breaks itself while costing minute rate... dont use cooltra. |
| 2024-07-01 |  | | experiencing sever issues in Milan with unresponsive scooters, on avarage I need to try 3 before using a working one.. bad luck? I think being solo in the market has its advances, business always in favour of companies never towards the client.. |
| 2023-09-28 |  | | It's really heavy on data, which is fine if you have a local phone plan on that city or connected to wifi. But if you happen to be roaming and have low bandwidth like edge or hspa, or your speed is throttled which happens as a tourist in a foreign country with a foreign phone plan, the experience can be miserable. You can't load the map, you can't reserve or start the scooters, uploading the photo is guaranteed to fail, but there is no resubmit, you have to go back and take another Pic. |
| 2023-08-03 |  | | Update: still doesn't work properly! So so poor. Do you even have a dev team? I've been using this service for years, it used to be great. For the last 6 months or so the app has had lots of problems, often doesn't even start properly. I have to delete the app's data and cache just to be able to log in again. Such a shame for a good service to end up so poor, I'm using Yego and Acciona instead now |
| 2023-08-02 |  | | Worse service ever. I'm Italian, but I have been living in the UK for almost 10 years. I happened to be in Valencia for holidays and I wanted to give Cooltra a go. For some reason, if you're Italian, the only document you can add are national ID and NIN. I don't have either of them with me, however I have (of course) my passport and my driving license. Well, for some mystery reason, they decided to refuse my account because the passport is not enough (!!!!!). Very frustrating and discriminatory |
| 2023-06-08 |  | | Extremely frustrating app to use. Have had heaps of difficulty getting my documents accepted and now the app won't let me log in. I've reset my password 4 times and the app still says I'm using the incorrect password. I can log-in via the web, but not the app. Been trying to work this thing for 2 days now and still haven't been able to use it. How disappointing! |
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