Mobily App
Manage services & shop online
Total ratings
4.04
(Rating count:
238,352)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly bilingual interface
- App performance is generally smooth
- Good prices and value for the service offered
Cons
- Frequent app errors and crashes
- Slow internet service and connectivity issues
- Poor customer service and lack of response to complaints
- Issues with user login and being logged out repeatedly
- Problems with recharging accounts through the app
Most mentioned
- App reliability and technical glitches
- Internet speed and connectivity problems
- Frustration with customer service
- Issues with account recharging
- Repetitive login requirements
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User reviews
Recent rating average:
2.80
All time rating average:
4.04
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-06 |  | | Amazing Experience with Mobliy. All need can get from the app. App also great performance. Thanks to Mobily Team. |
| 2024-12-03 |  | | Very Good services since I started using mobily. But kindly check what is happening to your internet because month of November the net was not satisfying. |
| 2024-12-03 |  | | The internet is poor or too slow. I recharged almost 190 every month ( SR165 + 24.75) for your 100GB data. But the network is too slow that I feel I am just giving away my money for a poor signal. If there's negative rating here I would have given it to MOBILY. The worst mobile network ever. Can you just refund the money we used for unused Data due to poor signal or no signal at all. The only fast you do is to cut the service in a blink of an eye. What a shame. |
| 2024-11-25 |  | | Payment works about half the time. Saved cards don't usually work, then you have to enter the info manually and hope it works. |
| 2024-11-23 |  | | The app breaks down often. On the other hand it has a friendly bilingual interface |
| 2024-11-22 |  | | Smooth app , but just one comment related to added credit card as once you saved your credit card and try to purchase you got an error so you need to add again your credit card but you can't used the saved one. |
| 2024-11-20 |  | | The app is great, but the Internet is too slow for mobily, and it is difficult to find a service bar in some location |
| 2024-11-19 |  | | The application and website do not accept to recharge the line. It's really annoying. The customer service team was really careless in resolving the problem. |
| 2024-10-13 |  | | The Transfer to Mobily network system is totally broken. If I choose eSIM the system gives error after Nafth verification on last step. And if I choose the Physical SIM the system take me to home page of Mobily network. Kindly fix the bug. Edit: Just checked that the whole booking system is not working. I tried to order the Fiber Connection and at the last stage while selecting date and time of appointment it's gives error. |
| 2024-10-12 |  | | Stopped working completely for 2 months now, I cannot check how many mins/data left whatsoever and the *1411* is useless as always. |
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