Mobility for Jira - Portal

Resolve tickets faster with Jira Service Management Customer Portal for mobile

Mobility for Jira - Portal: Service on the Go

"Mobility for Jira - Portal" is a mobile application designed for Jira Service Management, allowing customers to create requests, communicate with agents, and manage ticketing efficiently. It features secure access, advanced task management, and integrates seamlessly with enterprise-grade security solutions. Perfect for organizations looking to enhance customer service delivery, it supports a wide range of functionalities including issue management, notifications, and access to knowledge base articles.

App stats

Users: 5,378
21
Version: 2.2.19 (Last updated: 2024-11-13)
Creation date: 2018-08-29
Permissions
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Microphone: record audio
Other:
  • receive data from Internet
  • view network connections
  • pair with Bluetooth devices
  • full network access
  • change your audio settings
  • control vibration
  • prevent device from sleeping

Ranking

Other rankings
#6 in jira keyword 38

Other platforms

Not available on Chrome
Not available on Firefox
Not available on Edge
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App summary

Note: you must also have our app installed in your Jira instance or this app will not work.

Provide stellar customer service: cut delays with streamlined communication between clients and service desk agents.

• Customers can create requests, comment, upload images
• Agents manage queues, SLAs, client requests
• Look up knowledge base articles

Agents and customers will never miss critical Jira Service Management issue updates: whether in a meeting, on vacation or away from the computer - Jira access on any device.

• Supports the most complex workflows
• Optimize daily tasks to save time
• Faster access to the things in Jira you care about

Collaborate securely, enterprise-wide: our clients in the technology, defense, automotive and healthcare sectors rely on us to securely access their data.

• Supports secure Mobile Device Management
• Work with any Single Sign-On, Multi-Factor Authentication

Mobility for Jira has many enterprise-grade features and a powerful user interface. It is the most popular and feature-rich Jira mobile application for iOS and Android.

• View, create, edit, watch, delete, and transition issues
• Add, edit, delete comments and change their visibility
• View and edit Scrum and Kanban boards and release versions
• Add and view attachments
• Receive push notifications
• Basic and advanced search with JQL and type-ahead support
• Time logging and issue history
• Jira Service Desk queues and SLAs (agent), JSD Portal (client)
• View your Jira Dashboards
• Supports your MobileIron MDM Solution

Used by large organizations such as Apple, US Government, Honda, Palantir, Broadcom, Synaptics and many more.

User reviews

Ok

Seems to be the only app supporting both confluence and jira together allowing users to search articles before submitting tickets. Needs to improve UX, the app does not support custom.design that we have on desktop version.
by Bohdana Davila, 2021-05-16

When I go to add a comment to a request ticket the response is hidden by the keyboard. I have a Samsung S10+
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