Origin Bank
Start banking wherever you are with Origin Bank Mobile Banking!
Total ratings
4.59
(Rating count:
1,309)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use for basic functions like checking balance and depositing checks.
- Fingerprint login feature added for ease of access.
- User-friendly interface when functioning correctly.
Cons
- Frequent login issues, including timeout and incorrect credential errors.
- Biometric login frequently fails to work or resets, requiring manual login.
- Consistent need to uninstall and reinstall the app to resolve issues.
- Technical problems with mobile deposits, often requiring perfect camera alignment.
Most mentioned
- Login issues (both biometric and password)
- Frequent app crashes requiring reinstallation
- Problems with mobile deposits and picture quality
- Lack of basic functionalities compared to competitor banking apps
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User reviews
Recent rating average:
2.00
All time rating average:
4.59
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-27 |  | | Easy to use, straightforward, all we need for our small business needs. |
| 2024-11-20 |  | | I can't access my App It's ALWAYS uploading without results. |
| 2024-02-13 |  | | ETA: The app has gotten slightly better, but it will still lock me out if I exclusively use biometrics to login. The lady at the bank said she doesn't know why the app does that, and she suggested to login with my username and password every so often instead of using biometrics. The app makes me go through the entire authentication process every time, even though I've saved the biometric login. It's super annoying if I'm just wanting to check my balance. The BTH Bank app never had this issue. |
| 2024-01-09 |  | | It is usable for most things, just with an awful lot of headaches. 1. Never remembers me so biometric login is useless 2. Password login doesn't work unless you type it in (it will just fail with an opaque error otherwise), so you can't even use a password manager without frustration 3. Check deposit image previews are broken so you have to guess how to line up this garbled, wrong aspect-ratio, fish-eye lens mess and hope that you did it right |
| 2023-12-12 |  | | After an update a few months ago i have completely quit receiving push notifications for the alerts i have setup. Have uninstalled app, toggled all settings and nothing. Update: Two months on and still do not get push notifications, cannot setup an access code instead of password as it will erase everything from the app like I reset the settings. Seems to be only the Android version of the app as I know people with iPhones who have not had issues with their app. |
| 2023-11-22 |  | | Awful all around! As someone else said, I too have trouble logging in with both the password and fingerprint. I have to randomly reauthorize the app to use it. Now I was forced to update it yesterday, and since then paycheck has shown as pending and not posted, it won't add the check to the total balance so I'm afraid to pay bills yet because I don't want to overdraft. This is ridiculous! Not worth installing 😡 |
| 2023-06-30 |  | | Will not keep my information for more than 3 days. I have to re-enroll in mobile banking over and over. I spoke to csr we Uninstaller and re-installed etc. All she wants is for me to take screen shots next time it happened because I guessing she does not believe me. It just happened again and I did not take screen shots. I happen to know that they can look and see how many times I have enrolled themselves. I have several banking apps that I do not have issues with so yea I am not happy! |
| 2023-06-30 |  | | This app is suddenly horrible. I cannot get in. It keeps telling me cannot verify my credentials, contactyour financialinstitution. Even though I logged in the day before. The financial institution tells me to reinstall. It worked the first time I tried. Now it's the same thing over and over. I have uninstalled, reinstalled four times and still can't get in. If I could give a -10 rating I would. 6.29.23 Update: this app just gets worse and worse. For the love of banking, PLEASE FIX THIS APP! |
| 2023-06-08 |  | | This must be hands down, the. worst. banking. app. ever. It lacks basic functionality that many of it's competitor banks offer like transfers and looking up account or routing numbers. The app routinely logs me out (even with biometrics or pin access set up), prompting me to re-login and re-sign up for mobile banking. I sure hope Origin manages their money better than they build apps because otherwise they may resting next to SVB soon. |
| 2023-04-27 |  | | This app need re-confirgurations. Extremely difficult to sign in, especially when you have recently established your code because the fingerprint identification doesn't work! Saved credentials tend to disappear often, no user name or auto populated password. Just simply frustrating! The only reason I decided to uninstall and re-install, after several attempts to get in my account, is simply because of the picture deposit option. This apps needs to be assessed for better operational features. |
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