MetroSMART Ride
The MetroSMART Ride app helps you keep your family safe, secure and connected.
Total ratings
4.62
(Rating count:
5,381)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Many users appreciate the app's features for diagnosing car problems and tracking vehicle location.
- Roadside assistance feature is well-received and has helped users during breakdowns.
- Users enjoy the ability to monitor driving habits and access alerts about potential issues with their vehicle.
Cons
- Frequent sign-in issues and app logouts frustrate users, leading to difficulty accessing features.
- Several users report connectivity and performance issues, particularly related to delayed notifications and GPS tracking problems.
- The app has several bugs and glitches that can hinder its functionality, including error messages about unplugged devices.
Most mentioned
- Problems with app stability and connectivity.
- Issues with being signed out frequently.
- Frustrations related to alerts not functioning properly or being delayed.
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User reviews
Recent rating average:
3.10
All time rating average:
4.62
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-07-03 |  | | I don't know what happened, maybe it has to do with the latest Android version, but the app keeps deleting my vehicle and asking me to enter the IMEI again. This is the same for my wife's phone as well, we both have Pixels. No update from Metro on the app side, please address and correct as I see others in the Reviews are having the same issue! |
| 2024-07-01 |  | | Just LEAVE this app alone! Great concept but horrible on electric & hybrid vehicles. Whenever car is under elect power, the device thinks it's being towed & a very LOUD alarm BLARES! The design flaw is it cannot be turned off in settings (strange) I contacted the app support, they weren't able to do anything.. God help u if u happen to have the phone on ur ear when it goes off!! Now I'm having to pair the dongle every day! 😒 |
| 2024-06-21 |  | | Ive been using this feature from Metro for many years and loved it. However recently, its been unable to keep me logged in. It keeps making me sign the OBD device in. It would be perfect if you guys updated the app to fix that bug! Thanks 👏🏽 |
| 2024-01-19 |  | | I absolutely love metrosmart ride! So many benefits to installing one in your car. The only problem I have is with this app! The delay is crazy late! It just signed me out for the second time for some unknown reason only this time it won't let me sign back in. I can't even get in through the notification. So frustrating 😡. |
| 2023-07-05 |  | | I've had my MetroSMART Ride for years, and it's been amazing. Sure, it's glitched out in certain areas, causing it to disconnect and reconnect to the network a lot. But other than that, it's been a great way to keep track of my car. I love being able to see my driving habits, get alerts about potential problems, and even use it as a Wi-Fi hotspot. Overall, I'm very happy with my purchase. |
| 2022-11-23 |  | | Good app but sometimes it fails. Not constantly but it does when it doesn't notify disturbances. The other reason I did not give it a 5 star rating is the inability to export the trips. Developers should add the feature of Exporting Trips to excel, cvs, html, pdf, and Print to hardcopy. Useful tool when you need to turn in a full Trip Log via the mentioned formats instead of individual screenshots. Note: 2 years ago vehicle stolen, today broken into. APP FAILED BOTH TIMES. |
| 2022-09-30 |  | | Excellent, i have an older 97 Tj Wrangler which means no new tech. Which is great but having the added diagnostic GPS tracking Wi-Fi what's the Wi-Fi, disturbance detection it's anti-Theft system but the Wi-Fi doesn't work that great have to be honest and a couple of other features really just makes my car more complete. But they really should get the Wi-Fi together from my understanding the company has stopped this program/ product entirely due to its lack of popularity. |
| 2022-04-27 |  | | I love the metro smart ride, I've had it for about 3 years and have absolutely no complaints. There are so many benefits that come just from having it, trouble codes let's you know when an issue arises, the exact location of your vehicle at all times, it has a hot spot and state farm roadside assistance that's on the app. All you have to do is push a button and your atomatically connected. Im not sure why metro has discontinued the program but I sure am glad I get to keep mine. 10 stars |
| 2021-10-15 |  | | I absolutely love this set(app+ devise). It has saved my life so many times. It tells me immediately when codes are popping up on my car. Plus the roadside assistance has never failed me. My kids love to use the hotspot , and I can monitor my car when somebody borrows it. Worth every $10 I spend a month. I also get a discount on my car insurance. I told everybody to get this it's worth it |
| 2021-08-10 |  | | When it works it works great which is most of the time, I find almost all of the features useful my only request is that some of it was more automated and the startup of the app can sometimes take forever. Every now and then there are some hiccups and I have to force close the app and reset it but those don't happened too often maybe if the app could become more effecient and consistent I could give a 5 out of 5 but other than that I really appreciate this service. |
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