Metrobank Authenticator
Multi-factor authentication for MBTC’s e-channels
Total ratings
3.14
(Rating count:
198)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The authenticator works for those who can access it.
- The app is easy to use for some users once it's set up.
Cons
- Complicated and lengthy process to change devices or reinstall the app.
- Frequent issues with the app claiming the device is compromised.
- Unhelpful customer service and lack of clear support.
- Frustrating experience during initial setup and updates.
- Limited functionality, only allows authenticator on one device.
Most mentioned
- Issues with changing devices and reinstalling the app.
- Errors stating the device is compromised.
- Problems with customer support and getting help.
- Frustration over complicated setup processes.
Upgrade to see all 21 reviews
User reviews
Recent rating average:
1.10
All time rating average:
3.14
Upgrade to see all 21 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-11 |  | | It says "Unable to Proceed your service may be compromised making it vulnerable to security risks for your protection the metrobank authentication has been disabled on this device" Customer service forwarded us to different Metrobank number but was not answering. |
| 2024-04-15 |  | | I really want to use this app, I called the hotline as per instructions and after many minutes on the phone the one who answered had no idea of this app and say they aren't aware of this 🙄 so?? |
| 2023-06-30 |  | | MBOS is the worst!! Irritatingly inconvenient!! Very difficult and confusing to use. As a business owner, i strongly do not recommend using metrobank as your online banking partner. |
| 2023-04-18 |  | | You have lots of process to do if you change or lost your phone. Everytime you install the app, you have to do a whole lot of process to update again the authenticator id used. |
| 2023-01-06 |  | | This authenticator will cause delay, when phone is changed and reinstalled. There is no way to update when old phone is dead. Long process if need to sign in using new phone. |
| 2022-05-02 |  | | Too complicated and hassle on the part of your client. No update. Unhelpful customer service. I cannot change device because it requires to much work to change ID and can accidentally delete current ID. |
| 2022-02-26 |  | | Extremely useless app, ypu cannot reinstall or change phone after you install this on your phone, better to hope and pray that your phone will never get broken since the users cannot be edited, and there's no one answering their hotline or their email. |
| 2022-01-12 |  | | While the app is easy to use, it is a lot of work when the app is accidentally un installed and cannot open the metrobank online because of different authenticator id. To option to change the authenticator Id online aside emailing the customer support. |
| 2022-01-03 |  | | Says my device is compromised but Google Play Protect says everything is fine on my device. Doesn't offer any hints how to rectify the situation. Proper garbage! |
| 2021-10-27 |  | | Worst app ever. Whenever you hit the trash can button it replaces a new authenticator id which makes hard time to contact HR to request change of ID or when you uninstalled it. Also it only accepts one device unlike Unionbank 2 or more devices can generate OTP when you authorize it. Unionbank can also have a choice to receive OTP via text and if you reinstalled the app still can generate otp again, unlike this trash metrobank authenticator you can do nothing. |
Upgrade to see all 21 reviews