Mercury
Banking stack for startups
Total ratings
4.51
(Rating count:
799)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface and easy to navigate
- Great customer service response time
- Good banking features for businesses
- Fast approval process for new accounts
- Overall positive experience mentioned by several users
Cons
- Frequent app loading issues and bugs
- Complicated two-factor authentication process
- Limited features for transferring and accessing funds
- Poor support for international users
- Account freezes or unexpected account closures
Most mentioned
- App frequently fails to load
- Issues with two-factor authentication on every login
- Problems with transferring funds and checking balance updates
- Inadequate customer support for urgent issues
- Frustration over account freezes and funds retention
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User reviews
Recent rating average:
2.80
All time rating average:
4.51
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-15 |  | | Minimalist UI packed with features! Best banking app i've ever used. The experience is very intuitive. Love it |
| 2024-12-06 |  | | Mercury sets the bar for banking apps. Overall it's super easy to use, organized and works perfectly. |
| 2024-12-04 |  | | App frequently fails to load, just shows a blank screen and I have to manually kill the app before it will launch properly. It seems like a stale session bug. Update 1 month later: still happening, no improvement. Very frustrating. App works great otherwise. |
| 2024-11-29 |  | | Every single time I open this app, it tells me it's never seen this device before, and I have to open my 2FA app to get a code. Every time. |
| 2024-11-19 |  | | Lack of Zelle support for business accounts is a pretty big miss. |
| 2024-11-14 |  | | Does not update current amount funds available to transfer into mercury bank account at a timely manner. For example, I attempt to transfer in 800$ and it says "not enough funds" when there is more than enough in the transferring account. |
| 2024-11-02 |  | | Simple and easy to use |
| 2024-10-13 |  | | Great service! Amazing experience!! |
| 2024-10-10 |  | | I recently opened a business checking account with Mercury Bank using my LLC. The next day, I received an email notification that my account was approved. I sent funds via ACH transfer on the same day. A few days later, I received an email from Mercury stating that the account was closed, they had decided to retain my funds, and that would be their last and final communication. I have filed a complaint with FDIC but not hopeful. Stay Away at all costs. |
| 2024-10-09 |  | | Mercury Bank has frozen our account without a word. It's been over 8 months, and we've tried everything to get answers. This is hurting our business. Any idea when we can get our money back? Lemuria Online LLC |
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