Mayo Clinic
Your source for on-the-go, anytime access to Mayo Clinic expertise.
Total ratings
3.46
(Rating count:
11,800)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Provides access to important health information.
- Allows for bill payments and appointment scheduling.
- Was user-friendly before the recent updates.
Cons
- Frequent crashes and instability after recent updates.
- Difficult navigation and non-intuitive user interface.
- Problems with login and accessing messages.
Most mentioned
- App crashes repeatedly.
- Difficult to find messages and notifications.
- User-friendly features were lost in the update.
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User reviews
Recent rating average:
1.50
All time rating average:
3.46
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-01-30 |  | | Updated 1.30.24- been having a horrible time even using the app due to constant crashes. Uninstaller cause it's absolutely maddening! I would probably not give it 5 stars, it's not very user friendly, too complicated to find things & it's very inconsistent when it actually works. Ill get an email that I have a message or new lab result, go into the app & it's not there. |
| 2023-11-26 |  | | I do not like the app. It won't open much of the time. Once you read a message, it still shows a notification, as if it was unread. The item you need to see is a pure mystery, as it may say you have a message but when I cannot find one, and waste a ton of time trying to figure it out...I call in and am told check in questionnaires! Many windows won't open, and the app closes out intermittently. |
| 2023-08-22 |  | | I totally dislike the new app update. Things are all clumped together in just a few selections. Like, all test are listed together. They used to be separated by Lab, Radiology, etc. Having more categories is much easier to navigate. This new version is not only hard on the eyes, it is VERY USER UNFRIENDLY. Please go back to the old version, it worked very well. Thank you, Kathy Demarino |
| 2023-06-27 |  | | The app stinks! I try to use it for appointments and it continuously crashes, I've tried uninstalling and reinstalling the app and it doesn't matter somebody needs to get in there and fix any bugs or make it less prone to crashing it doesn't work as it's supposed to. Also very hard to navigate with all the new changes, too difficult to contact providers They really buried how to find that information on the updated portal not user friendly at all. |
| 2023-06-01 |  | | Not user friendly at all. Hitting the back button takes you out of the app instead of to the last thing you were on. There's times where I try and log in and the circle just sits and spins until I close put of the application completely. Horrible experience since the update and I thought it would get better over time but not so much has helped. |
| 2023-05-31 |  | | I hate this new app. The navigation is not easy at all, it crashes multiple times if I have even one other thing open on my phone, when you go to appointments, the tab isn't immediately intuitive to take you to the upcoming ones right away. The messages section is confusing, the past visit summaries are terrible, too - there is no font differentiation between read & unread messages. Not worth your time at all - use a desktop |
| 2023-05-26 |  | | The latest version is not as user-friendly as the previous version. For instance, when viewing lab results, hitting the back button sends me back to the top of the list, so I have to endlessly scroll back down each time. It also takes about twice as many clicks just to log into the app. Appointments are not front and center as they should be. No "dark mode" possible either, regardless of system settings. |
| 2023-05-22 |  | | NOW I CAN'T EVEN LOGN IN after last update! PLEASE BRING BACK OLD APP! It was clunky but WORKED! Previous update Even crashed while I was filling out it's own survey! This app is totally ruined! Crashes, Keeps repeating I have unread messages, brought back visit summary to top (as if current) from months ago and repeatedly says there's billing alert that when clicked on shows its paid/ a zero balance. |
| 2023-05-12 |  | | Why change a perfectly working app?! After the update, the login does not work. When you finally can login, the app crashes. Also, the worst UI and UX design. Everything is super hidden. Bring back the old app, please! Update: I cant even login anymore. I used to be able to login on the app but now it redirects you to their web app to authenticate then to redirect you back to the app. In that process, it fails and kicks me out of the app. I am uninstalling this app. |
| 2023-05-08 |  | | App worked a bit before the update but now every time I try to use, or even open it, it crashes. I am trying to figure our bill payments and look at previous notes and now can barely even choose one thing before the app crashes. I have not been able to talk with my care team since I was there in person - I cannot just pop into the hospital to talk to them as I live too far away. Overall the update is awful and I wish they would undo it. |
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