I'm Lyca - Customer area
Official Lycamobile Spain app
Total ratings
4.32
(Rating count:
5,842)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- App allows for balance top-up and purchasing bundles
- Available for use across multiple countries
Cons
- App frequently fails to open or log in
- Difficulties with auto-renewal and cancellation of services
- Poor customer support and response times
- App interface is not user-friendly, with issues in navigation and language options
- Frequent billing issues and unexpected charges
Most mentioned
- The app is not functioning properly
- Issues with auto-renewal and canceling services
- Poor customer service and lack of support
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User reviews
Recent rating average:
1.80
All time rating average:
4.32
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-28 |  | | it's a excellent mobile app |
| 2024-10-22 |  | | I have been trying to open this application for three days, it is not opening, there is a problem in the network, earlier it was opening, all the information was available, now it is not opening for three days, does anyone know what is the problem, please. |
| 2024-10-11 |  | | app is not opening, fix this problem |
| 2024-08-16 |  | | Be very careful with this company, to buy something they put auto renew automatically you have to make sure to stop them but if you go ahead or missed to cancel or stop is almost impossible, I'm very disappointed on how hard is to cancel bundle and service |
| 2024-07-15 |  | | If you downloaded this, you might have already paid for their card. So it's too late to warn you not to buy it. If it's just for 1 month, no problem, roaming might be slow. |
| 2024-07-12 |  | | This company is a scam. I got one month of service for a vacation. Is was suppose to not do a reoccurring payment. It did reoccur. Now I just want them to cancel my account and they will not. They phone number they gave me does not work to log into or create an account. Stay away. |
| 2024-06-09 |  | | Scammers, paid for 6 months bundle and got message after 3 months that my bundle is expiring. I put 12 months bundle and after 4 months i have nothing.... |
| 2024-06-06 |  | | I found Lycamobile internet bundles are very much expensive in Portugal. I will make a group here in Portugal not to use Lycamobile sim card more. I was a client of Lycamobile from 2019 now in other countries Lycamobile's all the bundles are very attractive instead of local network but here in Portugal is too high. |
| 2024-05-07 |  | | Don't buy it. They don't reply to calls. Their app doesn't work. Login page doesn't work. If you try to port-in, you will die! Nobody replies. Nobody cares. Terrible! You will waste your time and money. They only want your money. They want you to buy! Cheating! |
| 2024-04-14 |  | | Unable to log in, although I can on the website. Forgot password button sends empty email. Useless app. |
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