F-Secure Mobile Security
Antivirus, Virus Cleaner & Malware Scan | Mobile Security & Hacker Protection
Total ratings
4.36
(Rating count:
1,137,983)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- The app frequently prompts users to subscribe to a premium version, blocking access to the regular features.
- Users report that the app fails to locate their devices effectively.
- Lack of accessible customer service and support for troubleshooting issues.
- Many users feel misled by the removal of the free version and the aggressive advertising for the paid version.
- Users experience frustration and poor app functionality after the merger with F-Secure.
Most mentioned
- Subscription prompts are intrusive and prevent app usage.
- App has lost functionality for users who previously relied on the free version.
- Users have difficulty accessing the services they paid for or are unable to get support.
- Users express feelings of being scammed or forced into purchasing a subscription.
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User reviews
Recent rating average:
1.30
All time rating average:
4.36
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-23 |  | | I'm really upset. I had this app before and it seemed to work. I started a trial with the possibility of paying for an annual subscription based on previous use. I missed my payment window on 11/18, and now the app doesn't show anything other than how to find my phone. No tabs showing virus protection, VPN. I am feeling scammed and want my money back! |
| 2024-11-20 |  | | I've had this for years and honestly has never found my phone when I've lost it (8 years possibly and over 5 phones). I recently lost my phone which was on and receiving phone calls. Still couldn't locate it or do anything the features describe (Lock/wipe/signal flare). I used a free app and it found it in moments. Cancelled my subscription and never looking back. Also, there isn't any customer service that you can contact. What a scam. |
| 2024-11-02 |  | | This is ridiculous. I opened the app, logged in and this ad popped up asking me to sign up for a free trail then have to play $59.99/yearly. I couldn't get past that screen. I even force closed the app and that screen still pops up. I'm not sure what hard times y'all are going through to force people to sign up and pay for y'all's service, but it sucks. I uninstalled the app. I would put in a request to delete my account, but I don't wanna sign up for a free trial & put a credit card down. |
| 2024-10-24 |  | | I have used this app for many years, with no issues, and it was working great, until it recently began showing a pop-up for their free 14 day premium trial offer with no way to dismiss the ad. Now I get that pop-up every time I open the app, so the app is now unusable. Please fix the ad so there is a way to dismiss the ad for those of us who are unable/unwilling to afford the premium service. |
| 2024-10-23 |  | | Seriously, you couldn't just say there wasn't going to be a free version anymore? Instead, just months of frustration wondering why the screen selling a subscription wouldn't go away, and then being told it's fixed? Just be honest, instead of trying to get people to pay because they're so frustrated with that screen that they finally just buy your service. Really up front and honest way to treat long time customers. I'm okay with paying, but it won't be you guys. |
| 2024-10-11 |  | | As many of other likewise customers I have been using this app since 2013 and never had a problem my phone carrier Metro Pcs /T-Mobile it was included with my service now I keep getting the same pop up about a 14 day free trial then 59.99 for the full year. And not even able to track one of the phone on my account and me and my daughter set it up to do that. Sad this company had to become greedy. There are a lot of people who can't afford it. Especially when it doesn't work like it should. |
| 2024-10-09 |  | | I haven't had anything to complain about with Lookout Security as it performed well that was until October 9, 2024. I went to reinstall it on my new device only to find out that they did away with the free version and now you have to subscribe to it at a cost of $59.99 per year broken down to $5.00 per month, Greedy!👎. No thank you I didn't have to pay to use it before and I'm not going to start now they lost me I'm uninstalling the app and I suggest everyone uninstall as well. A zero ⭐ App. |
| 2024-10-01 |  | | Sorry to hear that the basic/free version is completely going away. Would be nice if they offered free AND subscription based version. While it is understandable that a company wants to grow/expand, I agree with other users, that we should still be able to access the free version until it is discontinued. If putting up the subscription page & not being do anything in the free version is your way of communicating the free is now truly gone, this is a poor way to communicate it. |
| 2024-09-28 |  | | Refund my account immediately first of all I deleted the app & it wouldn't stay gone was during the trial period and the I got locked out this email have updated it and everything had I wanted to use it in irder for it work "properly " which bring me to the reason why I didn't want to buy the subscript. It slows ur phone doesn't allow u to use certain apps makes the phone freeze up I get better results with app services that are free and r much easier to navigate also |
| 2024-09-27 |  | | Update, ok fine and dandy that your doing away with the free version. But please let us clear the pop-up until the free version is discontinued. This issue alone will keep me from paying for your subscription. I have used lookout for years. I love the app until now. After installing on my new phone all I get when opening the app is a pop-up wanting me to sign up for a 14 day trial. There is no way I can clear this pop-up to get back to the app. |
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