LOC Mobile
Manage your finances on the go with the LOC Credit Union Mobile Banking app.
Total ratings
3.00
(Rating count:
59)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Mobile deposit feature
- Easy to use interface
- Supportive customer service
Cons
- App frequently crashes or shows a white screen
- Issues with mobile deposit processing
- Inability to manage accounts or edit information consistently
- Problems with pasting credentials for login and two-factor authentication
- Unavailability of old app features like pin login and transaction alerts
Most mentioned
- Old app was better
- App glitches and crashes
- Mobile deposit issues
- Unable to save account changes
- Customer support is helpful but unable to resolve app issues
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User reviews
Recent rating average:
1.20
All time rating average:
3.00
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-06-10 |  | | It doesn't work anymore. Nothing will load. Ever since that storm last week the app won't load at all. Just a white screen |
| 2024-04-01 |  | | Poor - just use the website For no particular reason it messes with pasting credentials from password managers in a way I have not seen before that is incredibly annoying. It also blocks you from pasting the copied SMS text authentication code. On what planet does it make sense to block you from pasting the stupid two-factor authentication code It also doesn't allow for fingerprint authentication either. |
| 2023-11-30 |  | | 11/22/2023 update. The app is not working. White screen or cycling. Again, white screen and unable to access account information. It keeps experiencing difficulties and shutting down. I'm unable to log in again. |
| 2023-10-13 |  | | Please, for the love of all things holy, do not use this credit union or their app. The app breaks and switches updates constantly and I've had nothing but issues with this credit union since day one. Just go somewhere else, you will not be sorry. |
| 2023-06-14 |  | | Doesn't update transactions, adding external account never sent random test transfers to other account. Can't change pin under account. External account never updates balance. |
| 2022-09-02 |  | | This new app is awful. I view 12 accounts and tried to rename each one to make things less confusing, but the app will not keep the info and reverts back to the account numbers. Plus for the last 6 months I've been logging in with a pin instead of a pw, but as of this morning it is no longer an option, only a 10 digit pw or face recognition. When I called customer support I was told that the pin log in has never been an option and they couldn't help me. Old app was much better. New Bank time. |
| 2022-08-01 |  | | The new app is messed up. I had alert notifications with the old app,not this one. I can't edit auto transfers. I feel sou for the staff, very nice people. They have to deal with all the complaints and it's Not Their fault! |
| 2022-07-26 |  | | I preferred the old app. Can't manage things very well with this. So many glitches. I'm really disappointed. I have to call to view my balance since the app keeps freezing. This is ridiculous. I love my bank and the people who work there but the app is garbage |
| 2022-07-12 |  | | Mobile deposit does not work, I have checked my memory multiple times before using and it still crashes, even with a lot of memory still available. Tried it even on my old phone, and am still experiencing the same exact issue on my new phone |
| 2022-07-10 |  | | Used to be better, I just lost the ability to transfer between accounts, also if you edit an account, label change for example, it will not stick. As soon as you reopen the app the changes are gone. If I can't manage my accounts I will be leaving LOC. |
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