loanDepot Mobile
Your one-stop shop for your loan servicing needs.
Total ratings
4.57
(Rating count:
903)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use
- Quick and convenient for making payments
- Good customer service experiences mentioned
- Allows checking tax documents
- User-friendly interface
Cons
- Many bugs and glitches in the app
- Issues with making payments and app functionality
- Poor customer service responsiveness
- Problems with account identification
- Concerns over data security and breaches
Most mentioned
- App has serious bugs and glitches
- Difficulty in making payments
- Poor customer support
- Data security concerns from breaches
- User experience issues with account identification
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User reviews
Recent rating average:
2.80
All time rating average:
4.57
Upgrade to see all 24 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-12 |  | | easy to use |
| 2024-11-05 |  | | Easy to use. This is the second mortgage I've gotten from - Great Service !!! |
| 2024-10-23 |  | | I guess it could be good? All it allows me to apply for is a mortgage. Yeah I don't need that kind of loan 😂 |
| 2024-10-01 |  | | Bottom line on Update page is covered. |
| 2024-09-18 |  | | Sold my loan to a terrible loan servicers without calling or consulting me in any way. |
| 2024-09-12 |  | | Quick and easy |
| 2024-07-30 |  | | Easy to use and convenient. |
| 2024-06-20 |  | | I'd give this entire company -1 stars. You can only miss 1 payment then after that they block you're ability to pay online or by phone entirely for a whole year. Predatory practice. |
| 2024-05-14 |  | | I can't make my payment. The app keeps telling me to update the app. It doesn't work! I've updated it, deleted and reinstall and still can't make my payment |
| 2024-03-18 |  | | App has a lot of glitches and causes delays in payments. Payments that you post doesn't get processed sometimes. Very poorly developed app. Customer service is even worse. |
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