Benefits by WEX

Easily access and manage your benefits from your phone or tablet.

Benefits by WEX

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App stats

By: WEX, Inc.

Users: 684,570

1.59K

Rating: 3.75

(3,832)

0.03

Version: 18.0.0 (Last updated: 2024-11-08)

Creation date: 2010-12-09

Email: cu*****@wexhealth.com

URLs: Website ,Privacy policy

Permissions

Location:

approximate location (network-based)
precise location (GPS and network-based)
access extra location provider commands

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
pair with Bluetooth devices
full network access
control vibration
prevent device from sleeping

Ranking

# 73,828 ▼ 35

Other rankings

#25 in benefit keyword 37 ▲

Other platforms

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App summary

Analyze keywords

Keep tabs on all your benefit accounts by quickly checking your balances and details using our secure mobile app. With real-time access and intuitive navigation to all your important account information, our app includes the following features:

Easy, Convenient & Secure
• Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided)
• No sensitive account information is ever stored on your mobile device
• Use Touch ID or Face ID to quickly log in to the mobile app

Connects You with the Details
• Quickly check available balances 24/7
• View charts summarizing account(s)
• View claims requiring receipts
• Click to call or email Customer Service
• View your statements and notifications
• Scan product barcodes to determine their eligibility

Provides Additional Time-Saving Options (if supported or applicable to your account(s))
• File a claim towards your FSA and HRA
• Take or upload a picture of a receipt and submit for a new or existing claim
• View, contribute and distribute HSA transactions
• Pay bills from any account and add a payee
• Manage your expenses by entering medical expense information and supporting documentation
• View and Manage your HSA investments
• Retrieve your forgotten username/password
• Report a debit card as lost or stolen

Powered by WEX Health®

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

App works well once logged in
Some users find the app easy to use
Has been updated to resolve some issues

Cons

Login issues persist for many users
Biometric login often fails
App performs slowly and crashes frequently
Permissions required by the app are excessive
User experience is misleading, especially around transactions

Most mentioned

Login difficulties
Biometric authentication problems
App crashes or performs slowly
Permissions issues
Complexities in claims submissions

User reviews

11/2024: the app now states I'm using a rooted device, so I can't use the app. My device isn't currently rooted and never has been. I tried uninstall and reinstalling, restarted my device, and neither solved the issue. The app just keeps crashing on my phone. Tried clearing cache, deleting and re-downloading, restarting my phone...using my own funds shouldn't be this challenging.

Jonathan McKeeman, 2024-11-15

App runs so slowly that it sometimes will time out. Adding receipts and documents takes a very long time. Not only that, but as part of the functionality of the app, it would be incredibly helpful to zoom in on an image when trying to attach receipts so that I could verify it was the proper one without just guessing. As for the service provided, it is such a hassle to submit claims and show receipts that it makes it not even worth it.

Leeann Wiesemann, 2024-08-16

Misleading User Experience!!!!!! Almost gave me a heart attack when I saw over $100 charge in the list of my expenses, for a date I did not go anywhere! After checking it on the Wex website I found out it was a reimbursement from the hospital to my card, because they overcharged me earlier. Wex site at least has positive/negative signs for marking transactions. On the app it all looks the same, and on the reimbursement transaction there is no information at all when I click on it.