Level
Benefits you’ll use and love
Total ratings
2.93
(Rating count:
69) Upgrade to see all 20 reviews
User reviews
Recent rating average:
2.40
All time rating average:
2.93
Upgrade to see all 20 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-04-27 |  | | A very smooth app, easy to use and I love the service. |
| 2024-04-20 |  | | Don't submit receipts days before the end of the year. It will be denied. Otherwise, great app and service. |
| 2024-03-09 |  | | having this benefit is pointless since you can never actually use it. app says it will send you a notification with a reason for why a transaction is declined, but it never does. The card never let's the transaction go through to even be able to send in a receipt. I'll be complaining to my hr department about level |
| 2024-02-08 |  | | Literally unable to use the app. I don't have a company phone and I can't log onto my work account from my personal phone. I reached out to support from my work computer, who apparently sent me a message, but I can only see the messages on the app. So I'm practically locked out of any support from Level because it's apparently too difficult for them to just send me an email or have a messaging option on their website 🙃 🙃🙃 |
| 2024-01-03 |  | | Automated systems for reporting expenses bug out and lose data, causing you to not be refunded. Support through the app doesn't get responses (not even an automated one), so I'm checking to see if one starring them on the app store will summon a human being to look at my problem. |
| 2023-07-08 |  | | Can't install on personal device since my account is linked to company email. Can't use website since it just directs to app. Trash software. |
| 2023-06-14 |  | | A patchwork of financial startups that barely work together. I'm exhausted with the funneling from the website to the app and just want silicon valley to produce software that's meant to be useful for once instead of being constantly pushed into an ecosystem. The fact that basic functionality like messaging doesn't work on the web is an immediate 0 stars from me because it's obviously intentional. |
| 2023-05-08 |  | | Terrible customer service that does not treat all transactions fairly, after the fact of receiving item for a full week before asking for review of purchase, then proceeded to decline the purchase. Terrible business plan and wouldn't recommend any company use. |
| 2023-03-30 |  | | The Level app has a decent UI, and I haven't faced many issues. However, I have accidentally used my card for ineligible payments, and it's frustrating to go through the process of uploading a receipt and getting rejected before finally making the payment. It would be much better if the app could directly let me pay for these ineligible payments. Overall, a good app with room for improvement. |
| 2023-01-20 |  | | The login flow is buggy. References face unlock which seems to just mean remember login. You can't get paid back over time and receipts must be submitted within 30 days. Handling purchases that exceed your current balance is not an option. |
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