Le Blanc Spa Resorts
Le Blanc Spa Resorts APP will lead you into an elevated experience of service.
Total ratings
3.45
(Rating count:
192)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface
- Access to menus and services
- Good information for the resort
- Facilitates communication with butlers
- Helpful for scheduling room service
Cons
- Frequent crashes and bugs
- Issues with booking reservations
- Limited functionality for viewing past or upcoming reservations
- Poor performance of specific features like room dining menus
- Confusing interface for adding important dates
Most mentioned
- Difficulty making dinner reservations
- Frustrating user experience
- App crashing frequently
- Inconsistent reservation registration
- Limited food selection for room service
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User reviews
Recent rating average:
3.00
All time rating average:
3.45
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-30 |  | | The app has no settings and I cannot change emails |
| 2024-11-28 |  | | Awesome application! User friendly and always up to date |
| 2024-09-14 |  | | Impossible to make dinner reservations. It is not user friendly. Very frustrating. Just adjusted rating. Found an alternative way to make our reservations. Not intuitive but it worked. |
| 2024-09-10 |  | | Poor experience. Cannot book a reservation even though we are checked in. Multiple errors using the app cause a frustrating experience. |
| 2024-03-18 |  | | Excelente! The hospitality and dining were to be expected. Butler service was great and helpful. Would like to thank Carlos, Ducle, and Elvis for the meal service along with the chef. The Pozole will never forget. Isac, our Butler, pretty much had an answer for everything. Highly recommend. |
| 2023-04-18 |  | | In Room Dining option will not load menu... just shows four blank boxes, plus choosing the Restaurants and Bars option minimizes the app every time and will not load. I rebooted my phone and tried again and still not working. |
| 2023-03-19 |  | | I have never experienced professional services, like LeBlanc staff. We had a wonderful time at your beautiful Resort & Spa. We will return soon! |
| 2023-02-02 |  | | It's not bad, but needs improvements. When adding birthdays, for example, you have to scroll back through the calendar to find your birthdate rather than being able to enter it. Having a calendar that shows you to choose the year, month, and day would help too. It gets tedious when having to go back decades. Also, there's a section titled "my reservations" under the account. When you make restaurant reservations, they don't show up there. Very misleading. |
| 2023-01-28 |  | | Lots of information. You can use the app to make dinner reservations but there are other availabilities that the app does not recognize if you go through a concierge. Resort maps and print are so tiny as to be unuseful. |
| 2022-09-13 |  | | Worked GREAT in 2020, now it crashes when I click any tab & won't load my reservations. Uninstalled 2x to try to fix it. It's essentially worthless at this point. I can't even view anything except the main screen. It also dumped all past stays. |
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