Kraken: Buy Crypto & Bitcoin
Awarded the best crypto exchange by Forbes Advisor.
Total ratings
4.26
(Rating count:
30,886)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface for both beginners and experienced users.
- Responsive customer support that has resolved issues for some users.
- Allows for ACH deposits and direct bank purchases.
Cons
- Lengthy and frustrating verification process.
- High fees associated with trading and transactions.
- Frequent technical issues and app stability problems.
Most mentioned
- Problems with account verification and support responsiveness.
- Challenges related to adding payment methods and processing transactions.
- Difficulty in promptly withdrawing funds and managing ongoing orders.
Upgrade to see all 21 reviews
User reviews
Recent rating average:
1.80
All time rating average:
4.26
Upgrade to see all 21 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-22 |  | | Awesome Crypto Trading Experience! I recently started using the Kraken app for cryptocurrency trading, and I must say, it's fantastic! The interface is incredibly user-friendly, making it easy to navigate and find what I need. Whether you're a beginner or more experienced, this app has something for everyone. I highly recommend anyone interested in crypto to check it out—you won't be disappointed! |
| 2024-11-13 |  | | Been 24 hours still havent been verified. Better off going to another exchange. Other companies/apps make it easier. It's critical to verify people in minutes. Especially dealing with crypto. What if I lost in on a gain? I'm deleting this app. Don't bother, go somewhere else. Save you the trouble. |
| 2024-11-11 |  | | Update. Now I can't even add a debit card. They can't keep up with volume. Not a good sign for the future. Constantly Freezes. My phone is 100% up to date. I have excellent Internet service. The app is going down hill fast.I have to close out and reopen after every transaction. App updates only make it worse. I did not have issues 4 months ago. Now, issues every time I use it. |
| 2024-11-10 |  | | Prices are not always accurate. The fee is tied to the purchase or sell price. It's to expensive. The charts are not fast enough. If you want to just buy and sell crypto outright, it's to darn expensive. The fees eat a lot of potential profits. The app works. If you link your bank account you can deposit fast and easy but to withdraw you have a long waiting period. You know "for security reasons".... |
| 2024-02-21 |  | | AWEFUL! RUN AND DON'T LOOK BACK Deserves zero star. Probably the worst app I've ever used, and certainly the worst I've ever used for any form of financial dealings. I got verified, bought crypto but unable to withdraw after the 1 wk freeze. Customer service is almost USELESS, said I would receive an email with instructions and the next thing is an email stating my account will need to be closed for security reasons, and they couldn't tell me why. So run, and if you look back, it's on you. |
| 2024-02-08 |  | | SUCKS !!! You still owe me money that you lost for me. I tested your app deposited like $50 went to use it it was unavailable for three days. Then one morning it was just gone. You guys couldn't/wouldn't explain it or figure it out, just blew me off with numerous confusing emails. Bad business. Better apps out there then you guys that is for sure..... |
| 2024-01-29 |  | | ACH deposit worked one time and then every time after, it would come up with an error and the only way to deposit put my funds on hold for 3 days. Now on top of that, my card was charged again today for a charge that was already made and processed last week. Deleted account and uninstalled. There's better options where the ACH actually works. Tech support sucks for the app as well. I was told to link a new bank account when complaining about the ACH suddenly not working. No thanks. See ya. |
| 2023-12-23 |  | | I recently opened an account,got verified, proof of identification, made deposits,transfers, and then after transactions. After a few days, i went to check and notified that the account was closed with no explanation. It's a waste of time, and I submitted the required IDs. It's very upsetting and frustrating. Customer support isn't helpful, and I still sent an email with no reply. Then, I tried logging in again, and the account closed! It's a very upsetting experience & rate it 👎 N0 stars. |
| 2023-05-15 |  | | It wouldn't allow me to add my debit card, and told me credit cards aren't allowed. Even tho it's a debit card. Then, it told me to contact support after 3 attempts. Support tells me to try adding another payment method in 30 days or use the wire transfer. No thank you. I'm new to bitcoin, still learning, and this is the 3rd app I've tried so far. Nothing but horrible experiences so far just trying to buy bitcoin in general!!!!!! 😠 😡 |
| 2022-10-23 |  | | UPDATE: Trying nearly a year later and the app seems to work again! - OLD REVIEW: It worked until it didn't. I was able to do a few transactions and it went really smoothly and seemed simple to use. Then the app started producing an error which read, "use a different amount or contact support". I contacted support and they said my account wasn't verified which is incorrect because I have made several transactions even today. Then they said use the website which worked. |
Upgrade to see all 21 reviews