Keeper
File complex taxes confidently
Total ratings
4.58
(Rating count:
5,234)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use and user-friendly interface.
- Helps categorize purchases and track expenses efficiently.
- Provides useful communication with personal assistants for tax-related questions and categorization.
- Offers valuable tax information and solutions that users find helpful.
Cons
- High annual subscription cost leading to concerns about affordability.
- App stability issues and bugs preventing proper use, such as being stuck on loading screens.
- Difficulty in deleting accounts and disconnecting linked financial information.
- Inaccurate auto-filling of tax forms, leading to user corrections and frustration.
- Limited access to features and information until payment is made.
Most mentioned
- High subscription costs and lack of transparency about fees.
- App stability and functionality issues.
- Poor communication from the support team around tax day and assistance.
- Concerns about unauthorized transactions related to account access.
- Desire for additional features like batch editing and specific expense categories.
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User reviews
Recent rating average:
2.60
All time rating average:
4.58
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-09-08 |  | | I am really liking the idea of this app, however I'm terrified of the pricing at $120 a year just to be a member. there there could still be fees if I can't afford a specific membership. I wish I could afford to subscribe to this app as it facilitates the otherwise overwhelming task of documenting deductions. the whole tax filing process seems less daunting because of the apps' capabilities. |
| 2024-08-28 |  | | It is stuck. I have restarted many times and even uninstalled and reinstalled. Every time I open the app it says"while we wait..." "The below details allow you to get an estimate of your tax bill and see exactly how much you're saving with every write-off". This is followed by phone business use percentage and filing status options. The continue button at the bottom is grayed out and it is stuck on this page. |
| 2024-07-09 |  | | I used this service for the previous tax year, I'm currently using it for this tax year, but it may be my last. The only benefit is that it categorizes my purchases easily. But when filling out all my tax forms, they didn't inquire about a lot of things and just filled spaces and checked boxes with assumptions. There were times when I was correcting mistakes that they auto filled in. Lastly, their communication around tax day is awful. I had important questions that were answered days later. |
| 2024-04-13 |  | | If you have 1099 forms, don't bother with Keeper. They claimed they do them, then went months not bothering helping while saying they were there to help. I finally got a message stating I could request a partial refund on my subscription and was told I'd be hearing from billing. Then a message denying it because it's past the 60 days from signing up. It's not worth the hassle or run around you get. I wish I could give less then a star, but obviously not an option. Lol. |
| 2024-03-30 |  | | It's incredible to me that Keeper straight up denies you from looking at your estimated tax return after all that filing if you're trying to process it via desktop. The desktop side of their service is extremely bare bones and nearly non-functional, forcing you to try out their app. And the fact they force you to put in your bank information and ask for payment upfront first before even letting you do anything is very concerning. |
| 2023-06-11 |  | | I received communication and/refund I've experienced unauthorized transaction attempts and did not use the full month subscription that I paid for. I also did not reap benefits from the deductions and credits from the transactions they gathered. I didn't miss anything, you guess literally tried multiple times to withdraw money from accounts and there are other reviews I found stating the same thing happened to them prior. If only I read them before giving any opportunity for you to do it to me. |
| 2023-05-14 |  | | looking pretty exciting. I love the videos. I'm looking forward to becoming a tax expert. I'd give 5 stars if I could annotate my purchases. Office Depot, $65, 5/13/23 isn't going to be good enough for an audit. I should be able to type binders, pencils, and pens. My credit card just shows where I spent, it doesn't say what I bought. |
| 2023-04-17 |  | | so far so good, I have the premium service my personal assistant is consistently reaching out to me about purchases and where to categorize them, it's nothing over bearing (this is coming from a non texter). saves on time, and they do the taxes. Also the assistant is not a bot, it's a person. I've definitely asked critical questions and have gotten honest answers. Working as an independent business and need an easy way to keep track of write offs and do taxes? This is the app. |
| 2023-03-25 |  | | I'd give 5 stars, but there's no feature that consistently allows me to batch edit transactions by selecting many at once. It's more time consuming to have to select a category for each individual item. Also there are some categories that are automatically generated, such as "Hardware Supplies" but they are not available in the list of expense categories. I'm wondering why it doesn't show up as a choice? |
| 2023-02-21 |  | | Continue to have an issue with one credit card that won't stay connected don't have this problem with American Express quickbooks or any other application that is linked to in one instance not only did my financial institution disappear but to other credit cards additionally. Unfortunately keepertax keeps using the same recycled responses and remedies with no meaningful impact or resolution. Outside of that the app and the format is awesome for freelancers independent contractors ect.... |
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