J&T Philippines
J&T Express-Express Your Online Business
Total ratings
4.21
(Rating count:
9,959)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use for tracking parcels
- Real-time parcel tracking feature
- Cash on delivery option available
Cons
- App frequently crashes or fails to load
- Poor customer service and lack of responsive agents
- Delayed deliveries and poor handling of packages
Most mentioned
- App crashes and bugs
- Poor customer service and unresponsive agents
- Difficulty tracking or managing orders
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User reviews
Recent rating average:
3.30
All time rating average:
4.21
Upgrade to see all 27 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-13 |  | | I know I shouldn't give this, but I tried to drop off this particular gifts for my Love. They told me in this particular branch that I have to made the CP a 2nd hand before they can shipped it to that place. I was so upset that they're not confident enough to assure me that they can process it at their end also. I'm willing to give the receipt of it if they had told me if I can bring it tomorrow but yet that's the problem. They won't let me. Ending? They suggest LBC. |
| 2024-12-10 |  | | THE APP IS OKAY BUT I SUGGEST FOR WALK INS YOU HAVE YOUR OWN PHONE FOR THE CLIENTS BECAUSE IT'S SUCH A HASSLE TO DOWNLOAD IT ON THE SPOT, ESPECIALLY FOR THE ONE'S WHO'S IN A RUSH. |
| 2024-12-06 |  | | Can't login.. tried to reinstall but still getting the same error, Login session expired error.. edi syempre inenter ko ulit details ko to login, then I continuously getting this error na .. Please fix po |
| 2024-11-26 |  | | I don't hate the app but I hate the service! I've been waiting for my order for a while and you know what happened? They did not call me but they canceled the order to delivery it!!! Don't trust J&T anymore!!! |
| 2024-11-22 |  | | The app works for me but I dont get the pick up time option but its still up to the driver to show, like I selected morning ish may around 9am - 11am bcs I have work and I dont like to be disturb :) |
| 2024-11-21 |  | | To be fair that app is good although some people dont experience the same as me ,i think the reason why your package delivered long is because of typhoons ,becuase typhoons can suspend overseas travels like airport and airseas ,btw thanks j&t |
| 2024-11-17 |  | | it'd be cool if you add a widget that shows the progress of our parcel. also the tracking feature, please improve it, I can't save the parcels that I'm tracking, I always have to input the tracking number, so hassle. |
| 2024-11-10 |  | | Great app, it's good you added cash on delivery option, but can you please add collect at branch option for those who doesn't have any bank account like me |
| 2024-11-07 |  | | this app is so easy to use! i love that i can track my parcel real time and that i can easily check the shipping rates with the tip of my fingers. download now and enjoy your free vouchers! |
| 2024-11-06 |  | | This company is not good . They won't resolve your problem my package is in Baliuag since October 23 up until now it was not delivered. Please dont use J&T , they were reasoning about typhoons and holidays What was the date today up until now I haven't received what i ordered. It's November 07 now that was supposed to be delivered on October 29 , almost 2 weeks don't trust them anymore . I won't recommend their service very poor they dont deserve any star!!! 🤏🤏🤏 |
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