JOE & THE JUICE
Collect points & receive rewards: free juice, sandwich, coffee and much more.
Total ratings
3.12
(Rating count:
618)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Loyalty program is appreciated by users
- Good food and ambiance in stores
- Nice design of the app
Cons
- Frequent crashes and instability of the app
- Confusing user experience and ordering process
- Poor customer service and lack of support responses
- Payment failures and bugs related to card information
- Issues with location settings and re-ordering process
Most mentioned
- App crashes and instability
- Confusing user experience
- Problems with customer service
- Payment and checkout issues
- Location-related problems
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User reviews
Recent rating average:
3.00
All time rating average:
3.12
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-08 |  | | As others have said it's an unreliable app. Downloaded to try as first time user and new to company. It gave me several welcome options through the buy card section which seemed reasonable but they disappeared within 5 mins after being directed to lengthy terms and conditions which BTW didn't explain well enough. They don't give enough time to purchase the welcome card. Poor show and quite greedy compared to other brands. Very disappointed and doubt I'll even try buying anything now. |
| 2024-11-26 |  | | Reached purple tier status and received a message that I would get a free juice. A week in and I cannot see the voucher in the wallet. Reached out to customer care and followed up with no response in a week. The conclusion is the loyalty app has major glitches and the customer care team mailbox is not monitired/ overflowing. Finally received a response from customer care 8 days on and matter resolved. |
| 2024-11-22 |  | | An excellent app to order food by choosing a time and location to pic up. |
| 2024-11-19 |  | | I love the store but the app is very bad.. it gets stuck in splash screen.. wont launch in Android.. |
| 2024-11-15 |  | | what a terrible app. does not let me check out when I enter my card's informatio as Joe's app pin randomly does not work anymore. I guess you don't want your customer money? lol |
| 2024-11-01 |  | | Edit : contacted support through the app and managed to get all the issues solved and quite fast. Order stuck in "ready for pick up", also it advertised that you get a reward if you do your first purchase through the app but that is not the case. It looks like the server, app or the soft on the store side is not working properly. |
| 2024-10-25 |  | | How am I supposed to reset a PIN? Truly have no idea what it is, have tried probably 100 things, and the only way to reset a PIN seems to be by first entering your PIN. |
| 2024-10-21 |  | | Love this app, it's not perfect, but the loyalty program is awesome. There's one bug I've encountered where I have a free signature drink voucher and a signature joe card, but when I buy a signature drink it will take it off the joe card, not the free voucher. Edit: the same bug still happens with the latest update, maybe give free vouchers priority? |
| 2024-10-10 |  | | 31-10-19 Keeps crashing and hence unable to use the loyalty cards 10-10-24 Issues have been fixed and works very well, thanks!! |
| 2024-10-09 |  | | This app is unstable, login with Facebook does not work properly. I wanted to register without Facebook, and could not because of most likely same card details. But I deleted 5he account and can't log in to the primary account any more. As my phonenumber(with i can't continue without it) is now connected to my new and deleted account. There should be an option to make you own user as well. Good design, but a shame it is useless.. Edit: If you haven't done any changes, it is still an error :/ |
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