JCPenney – Shopping & Deals
Shop clothes, shoes, bedding, home & more. Save with exclusive deals & rewards!
Total ratings
4.29
(Rating count:
112,264)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to navigate and shop on
- Good variety of items and sizes available
- Access to rewards and coupons
- Great customer service experiences cited
- Convenient for online shopping
Cons
- Frequent crashes and slow performance
- Issues with tracking orders and rewards
- Unexpected reductions in credit limit
- Problems with account login and password resets
- Inconsistent notifications for pickup orders
Most mentioned
- App performance issues (slow, crashes)
- Problems with rewards tracking
- Unpredictable behavior of saved items and favorites
- Account login issues
- Notification problems for order pickups
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User reviews
Recent rating average:
2.00
All time rating average:
4.29
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-23 |  | | Still sticking with a 2 Star. I just tried to use their website to make changes to my account and it was beyond confusing. After the most recent "Update," the clothing jcp suggested was all Big & Tall. Nice options, but wrong sizing. I could no longer find the filter option ss well. |
| 2024-11-16 |  | | Worst credit card experience I've ever had. I made all my payments on time and pay off my balance every month and today when I came to make a jewelry purchase I find out my credit limit got lowered with no warning. I have never experienced anything like this and don't plan on using them in the future. Those who are planning on getting a credit card here I don't recommend it or you may face the same issue as me later. |
| 2024-05-20 |  | | I give this rating because when you have a charge card with them, they like to play with your limit. They will reduce it without warning. Never send you anything to let you know. I plan on canceling them as soon as I pay my very little balance off this month. Plus, they use Synchrony Bank, which is a horrible bank. If you are trying to keep your credit good, don't get a card or account with them. Everyone I know has the same issues with them. They are just not worth it! |
| 2023-05-02 |  | | It's an easy app to navigate and shop on. I have one gripe, sometimes an item shows as, "available in-store" then it's not. This happens, however, they don't then resort to shipping the item to me instead. When the item isn't available in-store after all, don't cancel item all together! Ship it! I could have a shipment coming already, and they still don't offer. Fix this issue of online shopping and it's definitely a 5⭐ shopping experience. They have all nice things I shop for, me and teen boys! |
| 2022-09-22 |  | | I've been a JCPenney customer for years, never had issues with app before, but new updated app version is terrible. Often crashes, I have to open and close to look for what I need. Being trying to reset password and haven't been able to do it, my account was locked, called customer service, no one helped. Most of my purchases are on line, hope this issues be resolved soon , hope I'm not the only frustrated customer. But despite this bad experience JCPenney is my favorite store, amazing deals! |
| 2022-09-19 |  | | This app used to be fantastic, but now it's awful! It's slow and has terrible, frustrating glitches. Even after loading pages at dial-up speed, it won't open the correct item that was clicked. I've uninstalled and reinstalled more than once, but the issues persist. I hope the developer fixes the issues ASAP, but until then I'm shopping with another online retailer. |
| 2022-04-22 |  | | I always order through the app and I never have any problems. Same great service and speed. The app is so easy to navigate through. 4/22/22 I don't like the new updates. The app freezes up more often and it's not as easy as before to browse and select items to view because its always loading/buffering now. That's very frustrating when I'm in the middle of placing an order. I didn't have this problem before. 😕 |
| 2021-04-13 |  | | Oh its fairly easy to find an item and make a purchase. But good luck if you choose ship to store getting notified when its ready for pickup. I had two separate orders that said "in transit" and finally did some digging and low and behold they were sitting there waiting for pickup. And yes all my notifications are turned on, sound, vibration the whole gammit. Doesnt happen all the time, just hit and miss. Good luck! |
| 2020-10-20 |  | | It was a little slow at first. Need to fix the problem with the coupons so you can just have the cashier scan them from the phone instead of printing them out. But other wise loved the app and the coupons :) I dislike that you have to put in your location when searching for things as it keeps popping up every time you click on a item. |
| 2020-09-17 |  | | Every time I try to use this app I get more frustrated than the time before!! This is way beyond unbelievable. Tonight the site will not let me add any bonus bucks or rewards to my wallet. After close to an hour of being run around in circles I'm done. I don't know why I keep trying this. I really don't. If I want to pay full price then BINGO!! Success! Only I don't want to pay full price when I'm sitting on $40 in rewards!!! |
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