Instant Consult
Download Australia's Leading Telehealth App | Gold Standard & Premium Service
Total ratings
5.00
(Rating count:
4,828)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient access to healthcare services, especially for those unable to visit a GP in person.
- Quick response times and ability to obtain consultations within a short timeframe.
- Telehealth service helps users avoid germs commonly found in waiting rooms.
- Cost-effective compared to traditional GP visits.
- Helpful for individuals with children or those in remote areas.
Cons
- Poorly trained doctors and issues with accurate prescriptions.
- Technical and user experience issues, such as long waiting times and difficult interface.
- Misleading billing practices and confusion about bulk-billing policies.
- Lack of responsive customer support.
- Security concerns regarding data privacy.
Most mentioned
- Convenience of the service.
- Quick access to doctors.
- Frustrations related to technical issues and waiting times.
- Misunderstandings about fees and billing.
- Mixed experiences with doctor quality and professionalism.
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User reviews
Recent rating average:
4.10
All time rating average:
5.00
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-27 |  | | This is a convenient app/service which allows people like myself who work remotely on long work rosters to still receive professional help and advice.Aslo with the convenience of escripts,I am able to source the medication required from my local pharmacist. |
| 2024-11-26 |  | | Getting an appointment with my GP isn't easy to get in 24hrs especially working nightshift. An excellent idea with instant consult app was able to get a video chat consultation within 5 mins. Thank you |
| 2024-11-08 |  | | It's not often that I use remote consult services when I am sick, usually go to my GP. But unfortunately all my doctors were booked out for days, and I have had a stomach bacteria for a week that won't go away. When I described the symptoms and food poisoning the doctor was very understanding and prescribed me an aantibiotic to treat the bacteria. Thanks Instant Consult. |
| 2024-11-06 |  | | Instant consult is an excellent app to use when you are not able to see your regular GP within a short time frame. It has the benefit of being telehealth. I have used instant consult to obtain medical certificates and simple prescriptions. Each interaction has been with a different doctor, however they are polite and accommodating. The cost of instant consult is also much cheaper than seeing my regular GP. Overall I am very happy with the service provided. |
| 2024-11-04 |  | | My workplace won't accept "instant" scripts but who can get into a GP last min these days!! With this app I can still have the face to face consult so it really is worth it. Have used it twice now. Was recommended by pharmacist. |
| 2024-10-28 |  | | Very quick consult, very helpful. It is convenient that you do not need to attend a medical centre to be seen. Will definitely be using this service again. |
| 2024-10-19 |  | | Love this service, my kids always seem to get really unwell on the weekends when our local gps aren't open. This service has saved us many times. The cost is well worth it to our family. |
| 2024-10-14 |  | | Poorly trained Doctors. I got under-prescribed a medication that is supposed to be calculated on bodyweight. I've been prescribed this in the past so I knew what amount was n ended for my weight. I informed Instant Scripts and the Doctor came up with an illogical response and refused to adjust my script. Instead of listening and realising they made a mistake they simply refused and made up a reason that didn't make sense. |
| 2024-10-12 |  | | Keep your details safe and don't bother with this App. It's most likely run by data miners who have paid chemist warehouse to refer people. - I created an account an entered all my details. Enabled notifications and all permissions on the latest-model phone - Waited online for an hour. Was told that they tried to contact me and couldn't get through. I was staring at my phone the whole time. UPDATE: They are trying to charge me! This app is run by criminals. |
| 2024-09-24 |  | | Service was good. Fix the inbox so the UX is better. Make the entire area tappable. There's no indication to tell if you've tapped it or not, and no loading indicator. Only a small area of the box can be tapped. |
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