Yemeksepeti - Food & Grocery
Worlds biggest kitchen.
Total ratings
2.97
(Rating count:
1,461,698)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Super efficient delivery personnel
- The app is easy to use
- Responsive application
Cons
- Poor customer support and service
- Frequent issues with food delivery accuracy and completeness
- Language barrier for non-Turkish speakers
- Unresolved issues with app functionality and payment methods
Most mentioned
- Delivery issues (cold food, missing items)
- Difficulties with customer support
- Language and navigation issues for foreign users
- Problems with app functionality and payments
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User reviews
Recent rating average:
2.10
All time rating average:
2.97
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-17 |  | | Service used to be good, now it's harder than ever to reach costumer support, riders are taking multiple orders at once or sometimes wasting time on the road. Food always arrives cold despite me living 5 or 10 minutes away (Walking) from the restaurants. This app has become a joke. |
| 2024-12-15 |  | | The only thing that I can highlight as cons is a support department. They aren't good enough to complete all the needs and sometimes practically ignoring the customer |
| 2024-12-13 |  | | As a loyal customer of Yemeksepeti, I am deeply disappointed by their approach, which prioritizes protecting businesses over their customers. Recently, I faced an issue with an order where the restaurant clearly failed to meet basic standards, yet Yemeksepeti took no meaningful action to resolve the situation. Instead of advocating for the customer, they seemed more concerned with defending the restaurant. |
| 2024-12-13 |  | | Super efficient and all the delivery people I have encountered are always nice and warm. |
| 2024-12-09 |  | | Even when I set the language option to English the menus are written in Turkish so its a nightmare figuring out what exactly your ordering |
| 2024-12-03 |  | | Ordered. Not delivered. Got charged. Support terminates chat for"no responce"not giving even 30 seconds to type... |
| 2024-12-03 |  | | Worst delivery app I've ever used in the whole world! We made around 8 orders so far none of them was delivered correctly! All orders were missing items sometimes even the main item of the order. Support was so not helpful and unprofessional! It's a big scamming delivery company they should be ashamed of themselves for the service they provide. On top of all of this all vouchers they give as a way to resolve the issue, are not working. |
| 2024-11-21 |  | | Please make a detailed menu translated in english as well |
| 2024-11-16 |  | | -They do not publish our low-rated reviews of restaurants. -They do not give points to restaurants that cancel our orders at their own discretion. -When you order from the market, they remove the product you want to buy from the order list at their discretion, send your order incomplete without even asking you. -Lastly, their couriers are really bad, they don't even bother to ring the doorbell, they just leave your order on the doormat and leave. You find your order in front of your door an hour |
| 2024-11-15 |  | | Worthless, has the option to select different country codes to verify phone number, but Belgium doesn't work. |
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