IKEA
With the IKEA app, you can explore, shop for furniture, and check out—simply.
Total ratings
4.62
(Rating count:
206,095)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface and simple design
- Accurate availability of products in stores
- Convenience of shopping and searching for items
- Ability to create wishlists and save favorites
Cons
- Navigation is not intuitive and difficult to use
- Inaccurate inventory and stock availability information
- Limited filtering options for delivery versus pickup
- Payment processing issues and lack of order confirmation
- App lacks features that were present in the old version
Most mentioned
- Navigation difficulties and usability issues
- Inaccurate stock levels and availability
- Frustrations with delivery and pickup options
- Need for better filtering and measurement options
- Desire to revert to the old app with familiar features
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User reviews
Recent rating average:
2.90
All time rating average:
4.62
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-09-01 |  | | A lot of things are not able to be shipped or delivered unless you live where one of the stores are... and I don't live anywhere near their stores. They offer things on the app that require you to go in store instead of have a filtering option to show only items able to be delivered via shipping or home delivery for those of us that cannot reach an Ikea store. They also don't have options for samples of the door and drawer fronts. The pictures don't depict them clearly enough. Need more pictures |
| 2024-07-06 |  | | The best feature about this app used to be that you could make a list in the store then go back to that list at the end of the store and see all of the items and what aisle/bin they were in. Now, when you add an item it automatically marks it as picked up and you have to go back to the product page to find the pickup info. Huge step backwards. |
| 2023-04-25 |  | | Why does this exist? I scanned my items in the store and went to checkout. Received error messages repeatedly. Finally, it the total and said "Scan this code at the register." What?! I can't ACTUALLY check out in the app? Nope, now I have to wait in the main check out line to scan the barcode at the register. But by the time I finally got to the register, the barcode was unavailable and showing the error again. Great. I guess I'll just scan the items individually *again*. |
| 2022-11-10 |  | | Not sure if I'm just missing it, but I can't seem to find in the app a way to change preferences for items that have measurements. Everything, like window treatments, are shown in metric measurements. It would be nice if I could choose imperial measurement, so I don't have to convert every measurement first. I know, I know, metric is the way to go, but can't we be open to both? 😉 |
| 2022-09-24 |  | | Convenient, easy to use, and is accurate 99.99% of the time when it comes to where and when the products are available. I've bought numerous pieces from my local Ikea after finding them online and was never misled or disappointed. Only thing I wish was a little more polished is the wishlist ability. I've had things not add correct or not show it was added then ended up with 6 of the same thing. Over-all, awesome app though. 👏🏼 |
| 2022-07-20 |  | | Where do I start? The filters and item taxonomy (IA) is not intuitive. You cannot be at the point of sale and switch to "pick up at the store". First you have to make the mistake of filling your cart with everything that you're shopping for, realizing that delivery fee is $100 or more, do like 80 extra clicks to find out that half your order requires you to find the item literally the old fashioned way off the shelf... And why even have an app at that point? |
| 2022-06-30 |  | | I love Ikea as a company in general. I am in an area where we do not have one close by, but the app gave me the opportunity to easily buy the items I needed. It is very user friendly, the search mechanism is wonderful, and it doesn't freeze like a lot of other apps. I could find options for what I was looking for quickly and easily. The design is simple as well. There aren't a million flashing colors and ads drawings your attention away from the actual app. I am very impressed. |
| 2022-05-03 |  | | Nothing intuitive about this app. I found an item by visiting a store that I was interested in purchasing. It was out of stock so I got the app to catch when they restock. I had a hard time finding how to choose a store. Usually you put in a zip and pick from there but not with this app. After picking a store finding the product and setting an alert was pretty easy. It would be so nice if you could filter your search by in stock but you can't. You also have to change stores to see their stock. |
| 2022-05-02 |  | | I don't understand the last update. All the menus are gone, the only actions you can take are to browse inspiration pictures, or look up a specific item on a blank page with a search bar. There's no way to shop by room or category, see new items or navigate at all... What happened? Was this on purpose? It's terrible! It was fine before. I just wanted to look at chairs... |
| 2022-03-11 |  | | Love Ikea, app is not the best. The ability to save different favorite lists and then transfer the whole list to the shopping cart is great, but the shipping availability notification in the item description isn't accurate. You have to add to cart then go through the shipping options to work out if the item is available for shipping or pickup. Same with in-store availability. Sometimes in the search list an item will show as available but if I click on it, it will show as out of stock. |
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