Zara
Shop Online
Total ratings
4.82
(Rating count:
646,320)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Love the clothing selection and styles available.
- The app is user-friendly for searching items using style numbers.
- Ability to track orders and in-store purchases enhances shopping experience.
- Easy purchasing process once items are located.
Cons
- Poor customer service and long return processing times.
- Frequent app crashes and stability issues.
- High shipping fees and inconsistent return policy.
- Inadequate handling of order problems and poor quality of online orders.
- Unstable app performance and issues saving payment information.
Most mentioned
- Issues with customer service and order handling.
- Problems with app crashes and performance.
- Frustrations regarding shipping fees and return processes.
- Inability to save payment information.
- Difficulties navigating the app's layout and features.
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User reviews
Recent rating average:
2.10
All time rating average:
4.82
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-17 |  | | Easy to use and a lot of options to choose from no issues using this app so far. What I like most is being able to share your favourites/wishlist items with others as it helps narrow the items down you wish to purchase. |
| 2024-12-06 |  | | Hello! Thanks for implementing some of my past requests! It would be so helpful to know the size the models are wearing. Could you please ask the website design team to consider posting a picture of the model holding the size tag up to the camera? You can add it to the photo gallery for each item. I asked for this method because so many sites have implemented adding, "Model wears size X" to the description, but it turns out to be her standard size, not what she is actually wearing in that item. |
| 2024-12-01 |  | | it is not intuitive at all, the icons and images are all over the place. it also isn't easy to work out where the product information is. I am sure it was done for aesthetic reasons but it makes it a difficult app to navigate. |
| 2024-11-30 |  | | Portrayed as a premium brand in a country like India with the cheapest quality of products ever. Every single product I've bought has been a huge waste of money. I recently gave them a chance because they had cropped flare jeans - the jeans became LOOSE after washing, making them 2 inches bigger than the size I bought. I've heard of clothes shrinking, which product has such bad elastics that give way after one wash? A waste of money with abyssmal customer support. |
| 2024-11-25 |  | | Very horrid experience personally, allow me to explain why, as i had ordered some pants. They say its delivered, the weird thing is it never was. "Ok, ill just call them see what happens". I called them, told them the issue and asked if they could see why. 72 hours to "investigate" and to give them my email that, well, i never got. About 10 days later, jack squat. Didnt get the email, didnt get a refund or a re deliver, didnt get anything. I'd advise not buying online. We've seen how that goes. |
| 2024-11-19 |  | | very annoying layout. but its alright. no choice when you cant go to the store. also hate the 290 shipping fee under 3000 that too shipping free over 3000 only if all items are full priced . but love the clothes. hope they change that as its incredibly unreasonible compared to any other shipping platform. even if they are pandering to the rich ,i dont think the rich like to waste money unreasonibly. eitherways something needs to be done about this shipping fee. |
| 2024-11-15 |  | | Nice app, but terrible customer service. Can't get money for the returned item for three weeks, and support keeps sending canned responses and blocking replies in the chat before you can ask clarifying questions. Great job! I will improve the raiting only when I get my money back. |
| 2024-11-05 |  | | I've used this app for years. Ever since Saturday, it has crashed every single time I've tried to scroll through this week's drop. I see about 3 things, then it crashes. I've tried uninstalling, clearing the caches and all the usual techniques. No change. It crashes on my phone and my tablet. Stop trying to put in pointless videos and make an app that doesn't crash and enables you to see what's in sale! It's not difficult! |
| 2024-10-31 |  | | Love the Zara app! Makes shopping online and in store so easy. You can look up items using the style number which makes it easy to search for things. I found the viral Hourglass Blazer using the style number and didn't order the other blazer they have that looks similar and had people confused. The app tracks your orders and in store purchases and even stores your receipts. It makes everything super easy. |
| 2024-10-30 |  | | Clothes look great on website but when they arrive are so different in colour and quality. Very disappinting. Now also the returns process is teadious. I received 3 boxes and want to return three boxes, not play tetris by trying to put it all in one box or be forced to pay a return fee when they promis returns are supposedly free. I'm done with Zara. |
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