Massimo Dutti: Clothing store
Buy women's and men's clothing. Fashion trends and online collections shop.
Total ratings
3.73
(Rating count:
23,947)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Well-presented clothes with plenty of pictures to assess fit and quality.
- Brand loyalty to Massimo Dutti products and stores.
Cons
- Frequent glitches and crashes, making the app unusable.
- Difficult return process that often leads to confusion and frustration.
- Slow performance with long loading times.
- Unintuitive user interface and navigation issues.
- Complex payment process with frequent failures.
Most mentioned
- Crashing and glitches during use.
- Challenges and frustration with the return process.
- Poor app performance and slow loading times.
- Issues with navigation and user interface.
- Frequent updates that are required.
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User reviews
Recent rating average:
1.50
All time rating average:
3.73
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-12 |  | | Keeps glitching and crashing. Also quite hard to use the interface. I like massimo but this app seems half done. I just dont understand how cant such an established corporation hire a non-braindead app developer team. Much smaller companies have done it guys. |
| 2024-12-09 |  | | Useless app. Trying to make returns is impossible. When you select an item to return on the next page there are several items selected which I haven't requested to return. Scrolling for items is also not easy or intuitive as it should be, trying to scroll through photos of an item suddenly starts to bring other items to view. |
| 2024-12-06 |  | | Not user friendly, annoying frequency of updates. worst ever delivery service in the UAE after 10 days the item is still in the warehouse and the promised delivery date has passed already!!!!! |
| 2024-12-03 |  | | After the last update the pagination is not working on the search. Also, I don't see a button to view the bookmarked/saved products. |
| 2024-11-17 |  | | Returns impossible to do. The second time, I have had to take the garments to the store. |
| 2024-11-14 |  | | The worst company to deal with, so impossible and time consuming in trying to figure out how to return an item online. I purchased as a guest online now zero info or east links to return my item. Downloaded the app, it's also unless.. don't buy online from this company |
| 2024-11-09 |  | | Horrible app. Keeps crashing. When I search for something it finds results then subsequently gives an error and goes back to initial page. |
| 2024-11-07 |  | | The speed of this app is so so slow I usually lose interest in buying while waiting for pages to load. Update: I was given the unhelpful suggestion of updating to the latest version. Not helpful at all. It was the latest version. Slow as ever. |
| 2024-10-30 |  | | tax id is not mandatory for all countries. put instruction on expected format instead of error message only. 30.10. thanks for fixing the issue, I was able to complete my registration and order is on its way! |
| 2024-10-27 |  | | Seriously, terrible app, you have to update every single time you use it, even within days difference. Inditex won't spend money on anything for the life of them 😒 |
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