Benchmark Community Bank
Bank on the Go with BCB Mobile
Total ratings
4.84
(Rating count:
984)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use
- Allows balance checking and account transfers
- Good customer service at the bank
- Efficient for managing multiple accounts
- Convenient mobile app for banking
Cons
- Issues with mobile check deposit functionality
- Frequent login issues and system downtime
- Frustrating photo retakes during check deposit
- Delayed debit card shipping for new customers
- Clunky interface that signs out users
Most mentioned
- Mobile deposit issues
- Login difficulties
- User-friendly for basic banking tasks
- Good customer support
- Need for improved app design
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User reviews
Recent rating average:
4.10
All time rating average:
4.84
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-13 |  | | I love the benchmark bank account, have had business with them for years..I totally love the secure lock, has stopped hackers from trying to get into my account.. thank you for your service at South Hill, VA. Benchmark bank!! Happy holidays |
| 2024-11-16 |  | | I have a hard time logging in, the system goes down a lot,I have to wait for the next day or call the bank |
| 2024-11-07 |  | | Easy to use |
| 2024-10-09 |  | | Good app no problems. Good bank. |
| 2024-10-03 |  | | I haven't had any major issues with it. There's only one thing I would say constructively. It's more for the bank than the app, though. I was traveling cross country & had notified the bank, but my card got locked. They kept calling my house phone for verification, but that number hasn't been on my account for years. I checked on my account, and my cell was listed. My mom is on my account, but they wouldn't let her verify it either. It's a good thing I had a credit card. |
| 2024-08-10 |  | | Great app, never have a problem with it |
| 2023-01-12 |  | | Works well to check your balance and transfer between accounts. The mobile deposit has become horrible for me. After taking the photo it will start giving a session timeout message and then I have to uninstall and reinstall the app to make it work. That being said, the in person customer service at the actual bank is top notch and always very pleasant. |
| 2022-12-29 |  | | There are times when a bill has been paid ( no longer pending for pmt) but still does not show listed in the pending items in the checking acct. That pmt should show up on either on the two lists during the bill paying process IMHO. TY. |
| 2022-07-14 |  | | Slow, not always reliable and old school. Better then nothing. Freezes up. Leaves messages on screen even after closing the App. Cheap design amateur ranks |
| 2022-04-16 |  | | Most of time I can see all recent transactions and can transfer between accounts as needed. Very easy to use. |
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