National Grid
This app allows customers to report outages, pay bills and more.
National Grid
App stats
Email: Cu*****@nationalgrid.com
URLs: Website ,Privacy policy
Permissions
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Wi-Fi connection information: view Wi-Fi connections
Other:
- receive data from Internet
- view network connections
- full network access
- control Near Field Communication
- prevent device from sleeping
Other platforms
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App summary
The National Grid mobile app allows our customers to take essential actions on their accounts from anywhere.
You can sign in to view your account and billing information, make a payment through Speedpay or find nearby payment locations.
Customers can contact us from the app to receive support for gas emergencies and power outages. Electric customers can also report and check the status of a power outage and view outage maps.
User reviews
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Outage map and safety info are helpful features
- Allows for bill payment
- Provides a means to report outages
Cons
- Cannot log in using username/password; requires account number and name
- No ability to view payment history or account details
- App crashes frequently and is non-responsive
- Does not save user credentials, requiring repeated entry of account number
- Limited functionality compared to the website
Most mentioned
- App is difficult to use and navigate
- Inability to access account details or payment history
- Login process is cumbersome and inefficient
- App only serves as a payment portal with limited features
User reviews
Indeed, as promised, the app now actually let's you login. No biometric security - once you check "remember me" you're in there forever - it's okay. The fun begins when you try to pay your bill (the only reason I need this app for). They're still using that weird Speedpay thing. 😭 (1) My bank account details are saved in the online profile, but not in the app 🤦🏻♂️. (2) If you type bank account number before the routing number, the form gets stuck with an error forever 🤦🏻♂️
by 
aten rok, 2024-11-10
aten rok, 2024-11-10Website makes me change my pswrd every time I try to login, never recognizes my acct/email. This app is even worse, doesn't save any previous info, doesn't show what your bill is nor due date, also never recognizes login. Utterly useless, just delete the app. Obviously no tech dept who gaf about customers. Didn't even get an email last month about my bill, no idea the amount nor when it's due.
by 
Jo SoKa, 2024-10-19
Jo SoKa, 2024-10-19Downloaded the application thinking it would be a more convenient way of looking at the same information I do on the website. Was severely disappointed to see that the app is ONLY for submitting payments or reporting outages. Cannot access anything else on the app, so basically useless if you already use autopay. The mobile app should be able to support looking at energy usage and all the same statistics as the website, but is just a payment portal.
by 
Marko Gasparovich, 2024-09-10
Marko Gasparovich, 2024-09-10