Hims: Telehealth for Men
Hair loss, sexual health
Total ratings
4.61
(Rating count:
9,933)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The process of getting a prescription is easier than expected.
- The app has features for tracking weight and medications.
Cons
- The app frequently freezes or becomes unresponsive.
- Customer service is unresponsive and lacks support.
- Cancelling subscriptions is complicated.
- The app lacks key features like dark mode and integration with smart devices.
Most mentioned
- App freezing and functionality issues.
- Difficulties with customer service and cancelling subscriptions.
- Complicated billing and prescription management processes.
Upgrade to see all 24 reviews
User reviews
Recent rating average:
1.50
All time rating average:
4.61
Upgrade to see all 24 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-10 |  | | Though the product is nice and helpful. The fact that the app and the doctors hired via the app take zero responsibilty for their platform and services it provides is kinda sketch. By signing up any and all medical info that comes from this app is transfered onto you and you primary health physician. Shouldn't be l, if I need medical info from this site to be released, they should ve rrady and willing to file and sign all necessary paperwork. |
| 2024-12-05 |  | | Please make it where we can get our referral codes in the app somewhere. For days it popped up on login and then when I actually wanted to give it to someone. It never popped up. Even when resetting the app. Customer service said there is no way for them to get it either. And the web portal it is no where to be found. Thx. |
| 2024-12-05 |  | | For a telehealth app, I don't quite understand why you don't support dark mode. All of this blinding stark white in your app is so hard on the eyes and is not inclusive for people with visual impairments. Dark mode has been a feature of Android since version 9.0. We're in version 15. It's inexcusable not to have this support from you all in 2024. The app also does not scale correctly on the main display of the Samsung Galaxy Z Fold 6 in landscape orientation. |
| 2024-12-03 |  | | The app is designed to steamline their company so they don't have to have actual humans to help give you quality service. I tried setting up an appointment 3 different times and it didn't offer any real guidance to make it work. Only automatic responses on their messenger too. I've learned that there are cheaper versions of this "cookie cutter" style business. |
| 2024-11-10 |  | | Their billing process needs improvements. They have a process where if they switch prescription length, they force you to go all the way through a new visit which takes time. They could improve these by helping with some redundancies and improving their billing process while still keeping patient safety. It makes me very angry they did this because their financial incentives are probably not in line with improving some of their high pressure tactics. The communication process is confusing. |
| 2024-10-28 |  | | Glorified store front I purchased Compounded Semiglutides for weight loss from Hims and started using the app. The app is a glorified store front. Yes, they have weight loss tips and a place to log your daily weight. But the app doesn't integrate with my smart scale or sleeping mat. So everything is entered manually. There is no place to track my daily protein so I have another app for that. Today I was shocked to see videos on how to stimulate my lady. I'm trying to lose weight |
| 2024-10-22 |  | | This app is broken. Every time I open the app it freezes right after opening. I can't click on anything, none of the buttons work. I have restarted the app, my phone, I even un-installed and reinstalled the app and nothing fixes it. Go to the website if you use this service. |
| 2024-10-18 |  | | App doesn't work. Fix the freaking app. It's insane you can't get a basic app like this yo work for people. I have a brand new Samsung galaxy s23 ultra and your app consistently is frozen for me. Reinstalling doesn't work. Cleaning cache and data does nothing. I'm on stable fiber optic internet. It's the app that is the problem. Don't cut corners with dev work. You need to fix this ASAP you are losing money every day this goes unfixed. |
| 2024-10-17 |  | | Was working just fine until the latest Samsung OneUI update. Now none of the touch actions work or even respond graphically. I have tried clearing the cache, clearing all data, uninstalling and reinstalling (rebooting between). Nothing works. Of course, this coincided with my medications not being delivered despite what the tracking says, so that was convenient 🙄 |
| 2024-09-29 |  | | First off as a user of their hair loss for going on about a year I can confirm I have seen little to no difference in my hair growth if anything it has been falling out more then it was before. As for the app half the time you can't even log in I sat for about an hour trying to get the app to load and after changing my password multiple times it still wouldn't let me in, I tried the website same story. Main reason for this I canceled my order after my last shipment and they still charged me $150 |
Upgrade to see all 24 reviews